12358 results found
-
Repeat Caller Identification with Dynamic Call Routing
Enable RingEX platform to identify repeat callers based on caller ID or call history and allow dynamic call handling or routing changes when a repeat caller is detected.
Expected behavior:
- System detects if an incoming call is from a previously seen number
- Mark caller as “Repeat Caller”
- Allow configurable routing rules such as:
- Route repeat callers to a priority queue or specific agent
- Apply different IVR or call handling logic for returning callers.5 votes -
Beetexting Improvement
Hi Team,
We appreciate the recent updates to the BeeTexting interface. To further improve the user experience, we would like to propose an option for a Split-Screen View, similar to a standard email inbox (like Outlook or Gmail).
Currently, users have to click back and forth between the message list and individual threads, which feels fragmented. A split-screen layout would allow the left side to display the full list of messages while the right side shows the specific conversation or "particular message" selected.
8 votes -
Give option to turn off notifications for adding members to a call queue.
When adding members to a call queue users receive an email that they've been added to a call queue. During the build process we would like to avoid users getting any notifications about being added to call queues or groups. If you could make this similar to when adding users to not send out an activation/notification email this would solve this issue. The problem is users who are not active are receiving an email that they've been added to a call queue. This leads to confusion and can cause the user to setup their own RingCentral account which will lead…
12 votes -
Add the ability to create, edit, and delete contacts one at a time directly within the External Shared Contacts Directory.
Add the ability to create, edit, and delete contacts one at a time directly within the External Shared Contacts Directory.
12 votes -
Capability of identifying the language for SMS
Capability of identifying the language that the customer use via SMS. Especially if their clients has a different language. It would be more easier for them to identify what language does their clients are using.
6 votes -
Have numbers show up as "From" on RollOver calls.
When calls RollOver to another queue, they do not show the number that it is trying to RollOut too. This used to be a feature in the old RingCentral Phone App. The app should in include a "From" to indicate that the call came from one extension, and rolled to another.
49 votes -
Include All Phones on the Licenses and Inventory Report
We recommend enhancing the Licenses and Inventory Report to include all provisioned hardware, specifically ensuring that BYOD and manually provisioned devices are captured alongside standard inventory. Currently, the report omits devices lacking pre-registered serial or model numbers, creating critical data gaps for customers performing End-of-Life (EoL) tracking and hardware audits. By ensuring the report consistently exports the model, serial number, phone number, and extension details for every device on the account, RingCentral will provide the comprehensive visibility required for enterprise-level asset management and lifecycle planning.
10 votes -
voicemail drop
I have tested the RingCentral App connect current version 1.7.24 with the Google Chrome Extension (version 1.6.30), I did not select a CRM to connect with and it works well.
Are there any plans to develop the same functionality within the RingCentral desktop app itself, it would be great to have access to it there and not have to depend on a browser?
Also, if it is made available within the RingCentral Mobile app, that would be great also!
6 votes -
"Standard" level users being exposed to the "Admin Portal" tab when RingSense is enabled
"Standard" level users being exposed to the "Admin Portal" tab when RingSense is enabled
35 votesThank you everyone for reporting this-- our Product team is reviewing resolutions now.
-
Caller ID for sending fax restriction
The customer has 3 fax numbers assigned to message-only extensions within a single site. The customer wants to restrict the users from using all the 3 numbers as a Caller ID when sending a fax, and only use/view the one assigned to their department
6 votes -
Disable automatic call recording announcement, while the call is on hold or from park calls.
When a custom blank recording is configured for the call recording announcement, it should consistently apply across all call scenarios.
Currently, even if a blank recording is set (resulting in no audible announcement during regular inbound or outbound calls), the announcement is still played in certain situations—such as when a user picks up a call or retrieves a parked call.
The expected behavior is that once a blank custom recording is applied, no recording announcement should be heard in any call handling scenario, including direct calls, answered calls, or parked call retrieval. This ensures consistent behavior across all call flows…
8 votes -
Enable Group SMS/MMS Support for Phone Numbers Using Sinch
Currently, phone numbers provisioned through the Sinch carrier do not support Group SMS/MMS functionality. This limitation severely impacts business communication workflows, especially for teams that rely on real-time, transparent group messaging with clients, partners, or internal departments.
29 votes -
Al Receptionist Closing Spiel
Let the AI receptionist have an option to set up a closing spiel at the end of a conversation, instead of the AI simply disconnecting or disappearing after assisting a client or customer.
7 votes -
Allow incoming calls to follow user ring settings even when the desk phone is set to Do Not Disturb (DND).
Currently, when a user enables Do Not Disturb (DND) on their physical desk phone (hard phone), the RingCentral system automatically interprets the user as unavailable. As a result, all incoming calls are routed directly to voicemail, and the configured ring settings or call forwarding rules set in the Admin Portal → User Settings are not followed.
The requested enhancement is to provide an option or behavior where, even if the desk phone is set to DND, the system will still follow the user’s configured ring settings — such as ringing their mobile phone, softphone app, or other forwarding numbers —…
17 votes -
Turn off power saving mode in bulk for desk phones.
We've purchased Polycom Edge E350 devices from RingCentral. But we've noticed that the devices that are connected via wireless connectivity go into a power saving mode and drop the wireless connection. We can disable the setting but we have 40 to 50 devices that we need to set this on and we're adding more edge e350s in the near future and need a way to set this on all of the devices, not each individual device.
6 votes -
Having an option to display the source call queue
When a call initially comes into a call queue group and is not answered, it may be forwarded to another call queue group based on the configured call handling rules. In these situations, we would like the receiving queue to be able to identify which call queue group the call originally came from.
At the moment, the display information does not indicate the originating call queue when the call is forwarded between queues. Having an option to display the source call queue would help users understand the call flow and respond more efficiently.
We hope that additional display options can…
6 votes -
Feature Request: Dynamic Call Whisper / Greeting Based on Dialed Number
We currently use multiple phone numbers for different functions and marketing channels (e.g., Google Ads, website, mails, acquisition, disposition, buyer inquiries, etc.).
We would like the ability to automatically trigger a unique call whisper or greeting based on the number the caller dialed. For example:
Calls to our Google Ads number → “Google Ads lead”
Calls to our direct mail number → “Direct mail lead”
Calls to our website number → “Website inquiry”Ideally, this would be a call whisper (heard only by the receiver before connecting) rather than a message played to the caller.
This feature would allow our…
7 votes -
ability to call a call queue across federated account
option to call a call queue extension across a federated account by dialing the call queue extension.
right now only option is for Extension-to-extension dialing between accounts6 votes -
App Call Display
Display all active calls on the RC app dial pad.
Show line keys corresponding to each active call, making it easier for customers to switch back and forth between calls.
9 votes -
Ability to change file type when downloading an attachment within RingCentral App
RingCentral app does not have a built-in feature to change the file type of an attachment during the download process. You can only download the file as the type it was sent, but it would be great to have an option to download an attachment (for Messaging) and choose which file type is suitable instead of using a file converter.
12 votes
- Don't see your idea?