12971 results found
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Automated Failed Fax Retries & Bulk Resend Capabilities
Capability A: End-of-Day Scheduled Resend (Automated Retry Workflow)
User Story: As an administrator/user, I want an option to enable an automated end-of-day resend routine so that all faxes flagged as "Failed" throughout the day are re-queued automatically without manual intervention.
Proposed Functionality:
Add an admin/user setting under Fax Settings: "Automatically retry failed faxes at [Configurable Time, e.g., 5:00 PM]."
Max retry limits (e.g., attempt end-of-day retry 1x before final failure notification).
Capability B: "Bulk Resend" Action in Fax Interface
User Story: As a user managing outbox logs, I want to use the "Select All" feature to select multiple failed faxes…
6 votes -
Merge the Direct and Shared SMS inboxes
have an option to merge or redirect Shared inbox messages into an individual user's Direct tab, so main-number texts land on a single designated user's Direct tab instead of a shared inbox.
6 votes -
When cold transferring the call to Call Queue, show caller ID of original caller, not person who forwarded the call
When our receptionists takes a call and cold transfer it to call queue, the call shows up on the team members phone as coming from the receptionist, not the original caller. Would be easier for our team if it showed the Caller ID of the original caller.
80 votes -
disable the SMS opt out box
when I go to compose a new text on the desktop app or on the mobile version- it automatically checks the box for "add an opt out message" we want it to be unchecked as the automatic setting or default
we don't send marketing or mass text messages so we don't want it to look like it's coming from a computer or like it was automated when it is not.
45 votes -
MMS is currently not working for the Shared Inbox under the RingEX Customer Engagement Bundle plan.
We’ve identified that MMS is currently not working for the Shared Inbox under the RingEX Customer Engagement Bundle plan. Enabling this feature as soon as possible would be greatly appreciated, as it is important for ongoing operations.
Could you please assist with checking and enabling MMS for the Shared Inbox at your earliest convenience?
17 votes -
Share screen directly during a standard call with an external participant
Option to share your screen directly during a standard call with an external participant without disconnecting the call or requiring the other party to join a separate RingCentral Video meeting.
6 votes -
Support Native SIP Registration for Poly X52 + TC10 in BYOD / Poly Mode
We would like to request support for native SIP registration and softphone functionality for the Poly X52 room solution paired with the Poly TC10 controller while operating in Poly/BYOD mode.
11 votes -
Add Device for BYOC Numbers
This request is to allow adding/assigning device to user with BYOC number. We are trying to proviosion some user with SCIM Entra. The only way to do it is to have unnasigned extension with assigned device which is not currently possible.
10 votes -
Ability for admins to be able to add non activated users to the co-recipients of the message only extenstion.
Currently, in RingCentral, non-activated users cannot be added as co-recipients to a message-only extension. This creates a limitation where users who are not fully activated are unable to receive voicemails from this mailbox.
Scenario
- A new user is added to the RingCentral system, they are unable to be added to the Co-Recipients as they are not visible to the admin.Currently this is driving demand into our Service Desk for support due to admins adding a user and not going back to add them as a co-recipient after the user has activated their account.
Allowing the ability to add…
9 votes -
Shared inbox message notification
Ability to receive notifications in the Shared Inbox when a new message is received.
8 votes -
Disallow callers from setting Voicemail to Private
Disallow callers from setting Voicemail to Private
35 votes -
Ensure compatibility with the Yealink T46U Version 2 running firmware version 87
A Yealink T46U is already running v87 firmware. RingCentral auto-provisioning targets v86 and pushes a downgrade as this results into a boot loop. It appears that the issue they are experiencing is a boot loop issue caused by firmware conflicts within their provisioning files forcing them to downgrade from V87 to V86. As confirmed from support, V87 is not yet supported
7 votes -
Expand Voicemail Forwarding to Support Message-Only Extensions, Call Queues, and Groups
Request the ability for users to forward a voicemail to destinations other than a standard user extension. Specifically, add support for forwarding voicemails to:
Message-only extensions
Call queues
Shared voicemail groups or other group mailboxesCurrent Behavior:
The current voicemail forwarding feature only allows users to forward a voicemail to another user extension.Requested Enhancement:
Provide additional forwarding destination options so users can send voicemails to message-only extensions, call queues, or group mailboxes directly from the voicemail interface.Business Justification:
Many organizations use shared mailboxes, message-only extensions, and call queues to manage department communications. Limiting voicemail forwarding to individual user…7 votes -
Bulk Update Capability for Regional Settings
- Problem Statement Currently, the RingCentral Admin Portal provides a highly efficient "User Settings Template" feature to bulk-update regional settings (such as time zones) for individual users. However, this bulk-apply functionality does not extend to non-user configurations.
Administrators are unable to apply bulk time zone changes to Sites and Call Queues. When a global update is required, admins must manually navigate to each individual Site and Call Queue to update their regional settings one by one.
- Use Case & Scenario Recently, a previously standard time zone—(GMT-05:00) Eastern Time (US & Canada)—was deprecated in the system and stopped properly observing Daylight Saving…
6 votes -
Auto log text on Hubspot
Ability for administrators to enable "Auto log texts" by default for all RingCentral for HubSpot users
Description:
We would like an administrator-level setting that enables Auto log texts by default for all users in the RingCentral for HubSpot integration. Currently, this setting is a user-level preference and must be enabled manually by each individual user.7 votes -
View SMS History of all users
The ability to view SMS History for all users, view the text messages, and make sure everything is in compliance, being that this is a company phone system.
14 votes -
SMS Notifications Custom Rule for shared inbox
I would like to be able to select certain users to receive notifications for shared inboxes. One of our main lines is for a certain business function so we want notifications for SMS to go to the head of that department, removing other admins from the notification.
6 votes -
Option to resend email notification for voicemail transcription
We would like to have the option to resend all email notifications for voicemail transcription, especially when the system is down.
6 votes -
7 votes
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Fax Streaming
Have the ability to do to fax streaming instead of batch processing. We get a lot of referrals where only the first couple of pages are needed to determine if the referral can be placed, and having to wait until the entire fax is processed causes referrals to be placed elsewhere. Being able to cut anywhere from 5-20 minutes off a fax referral by seeing the pages arrive in real time would be a game changer.
6 votes
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