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10653 results found

  1. Poly devices (VVX-250) used to be able to set a call-forward to a short extension number using the TUI.

    This function no longer works, meaning call-forwards must now be set using the full extension - i.e. site-code + short-extension.

    We were informed by support this stopped working because RingCentral discovered a 'bug' and by fixing the bug, it prevents call-forwards using short extension on poly handsets.

    This is causing a headache for our customers, some who only ever use the short extension to dial/transfer to each other and set call-forwards.

    Now when setting call-forward, they must enter the site code…

    22 votes
    New  ·  1 comment  ·  General Phone  ·  Admin →
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  2. Group > Call Queues > Overflow Group - Ring Simultaneously. When I configure this, I just get two options Longest Idle and order.

    Reason we find this extremely handy is we can put our admin/receptionist(s) in the first group and then overflow to the rest of the office if they cannot get the call. Improved call flow rather than just ringing everyones PC/Phones/Mobile on every call.

    Thank You

    23 votes
    New  ·  3 comments  ·  Call Queues  ·  Admin →
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  3. Need the option to route a call away from the IVR if there is no input after 1 time of the audio being played. Currently only option is for the IVR message to play 3 times before it transfers off somewhere. This has been raised by numerous customers as a huge gap

    24 votes
    New  ·  2 comments  ·  Admin Portal  ·  Admin →
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  4. Requesting an option or ability to disable the file upload feature in RingCX Digital Chat, as it poses significant security risks such as malware, spyware, and numerous other threats.

    10 votes
    New  ·  3 comments  ·  Application  ·  Admin →
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  5. MERGE MISSED CALL NOTIFICATIONS FROM THE SAME NUMBER, INSTEAD OF DISPLAYING THEM INDIVIDUALLY IN THE CALL HISTORY

    4 votes
    New  ·  2 comments  ·  Call Queues  ·  Admin →
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  6. Currently there is not a way to grant access to managers/supervisors to the SMS messages their team members send and receive. There is the ability to grant this type of access to user's call logs using User Groups. Would be great if SMS messages could be part of what is imparted with User Group permissions.

    9 votes
    New  ·  1 comment  ·  SMS/Text  ·  Admin →
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  7. A feature for super admin users to access the AI content of other user extensions

    12 votes
    New  ·  3 comments  ·  Admin Portal  ·  Admin →
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  8. For a short time, we had the ability to check a box, that appended a message with verbiage that added the OPT OUT wording (see attachment). That feature is now gone. Please bring it back! One of the most helpful SMS things I've seen and used! Please bring it back ASAP.

    7 votes
    New  ·  2 comments  ·  SMS/Text  ·  Admin →
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  9. Need to allow Verizon Wireless SMS text notifications from Ring Central admin portal. Any singular users and user groups. All other wireless carriers allow this now, and it currently works. Verizon is not currently working and we need this fixed ASAP.

    13 votes
    New  ·  2 comments  ·  Team Messaging  ·  Admin →
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  10. Currently, after recent updates, users assigned to a custom role must have the “Call Handling” permission enabled to update their voicemail greetings. However, some customers require that agents can update voicemail greetings without having the ability to modify call handling rules, which is not possible under the current setup.

    Request is to provide an option or enhancement that allows users to update voicemail greetings independently, without needing the broader “Call Handling” permission, ensuring better role-based access control and user flexibility.

    5 votes
    New  ·  1 comment  ·  Admin Portal  ·  Admin →
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  11. RingCentral customers should be able to modify the case severity through the support portal.

    5 votes
    New  ·  1 comment  ·  Other  ·  Admin →
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  12. Request the HUD list be available in vertical tile format versus horizontal tile format without having to manipulate the HUD list after popping it out.

    41 votes
    New  ·  7 comments  ·  HUD & Presence  ·  Admin →
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  13. Ability to prevent calling blocked numbers.
    Option to block outbound for blocked numbers.

    If I block the number on super admin itself we are able to make calls to same number
    we are using other cloud dialer while we blocked the number we cannot make dial
    but I don't know why Ringcentral don't have options

    8 votes
    New  ·  0 comments  ·  Accessibility  ·  Admin →
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  14. Device Orders should be searchable by any field that connects them to the user/extension they were ordered for, or the device shipped.

    Possiblities:
    • Phone number
    • Extension
    • User name
    • Device Serial Number
    • Device model
    • The site/address
    • ’Attention to’ line

    Right now, I have to know the date ordered & then manually check each order to find the one I need.

    6 votes
    New  ·  1 comment  ·  Admin Portal  ·  Admin →
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  15. Additional status (Breaks/Lunch) on RC App

    16 votes
    New  ·  5 comments  ·  Application  ·  Admin →
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  16. On the RingCentral desktop app, you used to be able to see the full SMS history when you went to create a new SMS text. Now when you create a new SMS text message, you don't see the history. It was super helpful to have the history there any time you created a new SMS message. The new functionality is not great for awareness of the most recent text message.

    9 votes
    New  ·  2 comments  ·  SMS/Text  ·  Admin →
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  17. Partners and/or knowledgeable customers should be able to make changes in bulk for handsets. This can be limited to specific features that include multicast paging. RC wants to charge $$$ to update this feature (and others) that is a bulk update or multicast paging options should be enabled automatically. It is not unreasonable for customer to expect paging to all phone and/or overhead/external horns that exceed 25 devices. Schools and large organizations need this feature for emergencies and to meet requirements safety requirements for their employees or students.

    4 votes
    New  ·  1 comment  ·  General Phone  ·  Admin →
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  18. Schedule messages.
    This request already exists in the SMS channel, but it's so important in Team messaging too! Being able to schedule a message to avoid disturbing a teammate during week ends or late at night is a must have.

    5 votes
    New  ·  1 comment  ·  Team Messaging  ·  Admin →
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  19. Prior to the newest update, when sending a new text, you would type in the number and click 'next' which would bring you to the entire text thread giving you the option to either call or text. This would also allow you to view the entire text thread. With this new update, doing the same function - sending a new text- it now has a pop up to create the text within this pop up window and 'send', NOT giving you the option to click 'next' and take you to the text thread. This is a major inconvenience to day…

    10 votes
    New  ·  1 comment  ·  SMS/Text  ·  Admin →
    How important is this to you?
  20. When trying to assign a phone from the number inventory, It puts up a message that I have no licenses in the cost center selected and prompting users to purchase an additional license without showing the visible option to transfer an available license can easily lead to unnecessary spending and inefficient license management. Making the transfer option more visible and user-friendly especially when a user encounters a "no available licenses" message would likely reduce confusion, improve resource utilization, and increase customer satisfaction.

    5 votes
    New  ·  1 comment  ·  Admin Portal  ·  Admin →
    How important is this to you?
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