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10089 results found

  1. Improve Recording Playback Audio Quality From Service Web

    Please add options to the media player used in Service Web > Call Logs as current the 8kHz mono MP3 format is not adequate quality for clear playback.

    Options to play the uncompressed/higher quality recording without having to download the recording would improve the function and service greatly.

    Service URL https://service.ringcentral.co.uk/application/admin/calls/list/detailed (screenshot highlight media player referred to)

    Media URL https://media.ringcentral.com

    12 votes
    New  ·  0 comments  ·  Admin Portal  ·  Admin →
    How important is this to you?

  2. Ringless Feature - Whereas advertisement of the company can be sent through voicemail (direct to voicemail) to their recipients.

    Ringless Feature - Whereas advertisement of the company can be sent through voicemail (direct to voicemail) to their recipients.

    34 votes
    New  ·  1 comment  ·  General Phone  ·  Admin →
    How important is this to you?

  3. Option for the user to choose the password set on their deskphone

    Users will be able to choose the password set on their deskphone and it will not go back to the default password if the phone reprovisioned

    23 votes
    New  ·  3 comments  ·  General Phone  ·  Admin →
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  4. Would like to have an option to just end the call if no one answers

    Our customer would like to have an option to end the call if no one answers, instead of routing it to voicemail, forwarding it, or playing an announcement.

    12 votes
    New  ·  0 comments  ·  General Phone  ·  Admin →
    How important is this to you?

  5. SMS Auto-Forwarding

    The customer would like to have Auto-Forwarding feature on his SMS/Text whenever he's out of office to make sure that the SMS will be handled perfectly by his assigned extension

    80 votes
    Under Review  ·  20 comments  ·  Application  ·  Admin →
    How important is this to you?

  6. I have 5 users with all diffrent phone numbers. Why can't they all send text messages from the main phone number? th

    I need all 5 of my users to be able to text from our main company phone number. My customers don't recognize the phone number and think it's a scam.

    54 votes
    1 comment  ·  SMS/Text  ·  Admin →
    How important is this to you?

  7. Direct Dial Number for Paging Groups

    Description:
    Implement the ability to assign a direct inward dialing (DID) number or digital number to paging groups. This enhancement would allow users to initiate a page by dialing the assigned DID number, in addition to the existing method of dialing the extension.

    Benefits:
    Increased accessibility for paging groups
    Simplified paging process for external callers
    Enhanced flexibility in paging options

    Additional Notes:
    This feature would particularly benefit organizations with frequent external communications or those requiring quick access to paging functionality.

    4 votes
    New  ·  6 comments  ·  Other  ·  Admin →
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  8. Call Queue Report to show the duration between when a customer leaves a voicemail and when they are subsequently contacted

    To have a report that shows the duration between when a customer leaves a voicemail and when they are subsequently contacted.

    7 votes
    New  ·  1 comment  ·  Call Queues  ·  Admin →
    How important is this to you?

  9. Feature Request: Restrict User Login to RingCentral Mobile App

    Problem:
    Some customers prefer their users to handle calls exclusively through registered computers or specific IP addresses. However, RingCentral currently lacks the ability to restrict user logins for the RingCentral Mobile App. This can lead to potential policy violations or inconsistent call handling, as users may answer calls from unapproved devices.

    Current Behavior:

    Users can freely log in and answer calls using the RingCentral Mobile App, regardless of the customer’s preferences or restrictions.
    There is no administrative control to restrict access based on user roles, device types, or IP addresses.

    Desired Behavior:
    Introduce a feature within the Admin Portal that…

    11 votes
    New  ·  0 comments  ·  Admin Portal  ·  Admin →
    How important is this to you?

  10. Ability to append messages with OPT OUT verbiage (check box) has been removed.

    For a short time, we had the ability to check a box, that appended a message with verbiage that added the OPT OUT wording (see attachment). That feature is now gone. Please bring it back! One of the most helpful SMS things I've seen and used! Please bring it back ASAP.

    4 votes
    New  ·  1 comment  ·  SMS/Text  ·  Admin →
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  11. Audit Trail for User Group Name

    Needs to see changes for User Group name in Audit trail. Apparently, if you change the name of a User Group, it will not show up in the Audit Trail.

    6 votes
    New  ·  2 comments  ·  Admin Portal  ·  Admin →
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  12. update firmware of desk phone not delete custom config

    Have a fix when the phone is updated a firmware don't delete or remove custom configurations like speed dial.

    5 votes
    New  ·  1 comment  ·  General Phone  ·  Admin →
    How important is this to you?

  13. RingCentral Video : display upcoming meetings without any calendar integration

    Unlike RingCentral Meeting, RingCentral Video (desktop version) can't display upcoming, scheduled meetings in the app without having configured the calendar integration with an external mail server (Exchange, Google Workspace or whatever...) This prevents the app to display the upcoming RCV meeting in case the calendar integration is not possible

    16 votes
    New  ·  0 comments  ·  Application  ·  Admin →
    How important is this to you?

  14. Assign 2 desk phones with 1 line

    Assign 2 desk phones with 1 digital lines on a User extension without adding shared lines to the account.

    23 votes
    New  ·  3 comments  ·  General Phone  ·  Admin →
    How important is this to you?

  15. Inqueue Callback: Changing Number Confirmation Prompt

    Inqueue Callback: Changing Number Confirmation Prompt
    Our company would like the ability to change the caller ID confirmation message. Currently, it does not say to hit # to confirm the phone number, causing confusion for our clients. The number will confirm if you press # or wait, but because the prompt does not mention to press #, customers feel like they are getting ”stuck”.

    36 votes
    New  ·  3 comments  ·  Call Queues  ·  Admin →
    How important is this to you?

  16. Limited Extensions in Park Groups

    Please give Limited Extensions the ability to pick up a call from a Park Location. Currently, Limited Extensions are not available to be added as a Member to a Park Group. It would be very helpful to have the ability to pick up a call from park on a common area phone during meetings or while in the break room. We have to page the user, have them call back and tell reception their location and then transfer to the call to that limited extension, instead of just having them pick up a parked call.

    7 votes
    New  ·  2 comments  ·  General Phone  ·  Admin →
    How important is this to you?

  17. Forward ignored call queue calls to voicemail

    A feature in which the ignored call queue call to forward to voicemail instead of ringing back to call queue

    16 votes
    New  ·  7 comments  ·  Admin Portal  ·  Admin →
    How important is this to you?

  18. settings options to separate queue calls vs direct calls ringtone

    we need settings options to separate queue calls vs direct calls ringtone

    5 votes
    New  ·  1 comment  ·  Application  ·  Admin →
    How important is this to you?

  19. Allow # Sign Command for Direct Voicemail Routing on Call Queues.

    Current Feature Description:
    Currently, when dialing an extension, pressing the # key routes the call directly to that extension's voicemail. However, this command does not apply to Call Queues.

    Feature Request Description:
    Request to modify the current system behavior to allow the # sign command to route calls directly to the voicemail of the individual users within a Call Queue when dialed.

    Use Case / Business Need:
    In many instances, users in a Call Queue might prefer that calls routed to the queue can be directed to the voicemail of specific users within the queue using the # key. This…

    6 votes
    New  ·  0 comments  ·  Call Queues  ·  Admin →
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  20. ability to use the hold music set on ringcx when placing the call on hold using the deskphone

    5 votes
    New  ·  0 comments  ·  Hardware  ·  Admin →
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