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  1. Missing features include:Call duration of all active callsComplete caller information for all active callsCorrect status (most users show offline in RingCentral app, correct status in RingCentral Phone app)Option to display entire HUD that lists all users in a narrow window (currently in the RingCentral HUD, I can only see a few users, even on a 32" Apple Pro Display XDR monitor; in the RingCentral Phone app, I can see all users easily and clearly in a narrow window that occupies perhaps a 5th of my laptop screen)

    27 votes

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  2. Prevent logins from IP addresses that are located in certain geographic locations. For instance, give the company the ability to restrict countries or regions of the world where they do not have a presence. This would provide additional security beyond 2 factor authentication.

    27 votes

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    Under Review  ·  1 comment  ·  Admin Portal  ·  Admin →
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  3. When numbers are newly ported to RingCentral, the port-in date is obscured from view. This information is relevant and helpful for customers who are reconciling number ownership. In this particular example, a losing carrier is requesting payment for numbers that appear to have been ported over. Dates are required to audit.

    27 votes

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  4. Prior to an account migration desk phones (such as Polycom VVX311, VVX411, VVX601) would only show the users name on the first 2 presence lines. Now, if no presence entries have already been manually added by the user, every line shows the users name.This is apparantly from the receiving account being on a newer version (v22) than the originating account (v21). This should be changed back to the user only showing on the first two lines.

    27 votes

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    Under Review  ·  1 comment  ·  Hardware  ·  Admin →
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  5. I would be a good update for the call history to reflect that a call has been answered by another user instead of showing a missed call in the call history. If the call was answered by another user in the call queue, then the call was not missed.

    27 votes

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    Under Review  ·  0 comments  ·  Call Queues  ·  Admin →
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  6. Currently, our office is set up so that when receiving or making a call, users can use either their desk phone or the RingCentral desktop app if their computer has a microphone. Most of our users prefer to use the desk phone, or need to due to not having a microphone with their computer, but find the desktop app's UI to be easier to understand and use than the desk phone's interface. It would be nice if it was possible to use the desktop app's interface to do things such as forward a call, put a caller on hold, and…

    27 votes

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    Under Review  ·  4 comments  ·  Application  ·  Admin →
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  7. I would like the ability to see when users attempt to login and register their phone. The login information to the web portal is captured but not the apps. This would be helpful in troubleshooting call handling issues and user behavior (like using wrong username or password).

    27 votes

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    Under Review  ·  1 comment  ·  Other  ·  Admin →
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  8. When a user is already on a call, and another call comes in, the phone continually rings over the original call.This makes it difficult to hear the original caller.I would propose that if a user is on a call and another comes in, RC makes a single ring tone to indicate another call is waiting, then just leave the pickup wizard on screen for the user to interact with.

    27 votes

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    Planned  ·  0 comments  ·  Other  ·  Admin →
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  9. I am not happy with the new UI and before the UI changed for Users for Call Handling and Custom Rules it looked the same as Call Queues and had the option for "Validate Rules" to make sure that no rules were conflicting. I did testing and found that there was no way of telling if the rules were conflicting and it just allowed the rule to be turned on without any type of warning.This NEEDS to be re-implemented into the system because now it is not telling my 13+ warehouse managers if there is a conflicting rule when they're…

    27 votes

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  10. We need to be able to track Users who turn ON and OFF the Auto-Answer Calls Feature from the Ring-Central App. It only logs it currently from the admin portal. Also it would be great to be able to globally disable this feature from all users at the admin level.

    26 votes

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  11. The majority of ACO customers are coming from an Avaya IP Office system, that is feature rich and very flexible, most requests we can overcome on ACO, but the ability to login / logout from Call Queues via Avaya J100 Series phones is one that we cannot overcome. We have provided workarounds of using the mobile app or via Service Web, but often times these individuals do not have a company provided smart phone, there are not any computers in the area or are individuals that just won't login/logout without ease of use.Following is a quote from our partner ConvergeOne…

    26 votes

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  12. Be able to set the auto-receptionist SMS to go to (inbound) several users, able to use the main line when replying

    26 votes

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  13. It is useful for the admins when making changes on the GUI of each devices. It will lessen the time it takes to check the devices one by one to get the IP addresses.

    26 votes

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  14. Allow to add sub-tasks under tasks. And also sub-sub-task under sub-task.

    26 votes

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  15. need an option that regular user ext will be able to select numbers in the auto receptionist to use as their outbound number for sms. as of the moment we are limited to assign the number to the user ext for them to be able to use it. this gives restrictions especially if we need other user ext to use the same number

    26 votes

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    Under Review  ·  2 comments  ·  SMS/Text  ·  Admin →
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  16. Hi RingCentral, please enable the feature on the new app where the call queues can receive voicemails through the App instead of their work emails.If that feature can be enabled that will help tremendously helpful for my team. That is one of the main reasons we decided to choose RingCentral for our phone line.

    26 votes

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    Implemented  ·  7 comments  ·  Application  ·  Admin →
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  17. There needs to be a way to block spam numbers from all extensions, phone numbers, and groups in one simple master place. Spam has gotten out of control and when you get 100 spam calls per day to different extensions the current options of blocking to the extension one by one or filing it with the DO NOT CALL list does not help. Having to block it to each extension takes a lot of time and adding it to the Do Not Call Registry takes 30 days to process, which doesn't help because tomorrow it will be a new number…

    26 votes

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  18. Being able to export entire text threads could allow us to file information to keep for future use. It would be easier to communicate with clients if we can more easily refer to past conversations.

    26 votes

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  19. Callers wishing to leave a message rather than wait on hold would improve the customer service level. This is a global request and expectation.

    26 votes

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  20. we need to be able to access call logs for far longer than a year, typically for legal purposes.

    26 votes

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