Skip to content
← RingCentral Ideas

Phone & Messaging

That idea has been deleted

Phone & Messaging

Categories

JUMP TO ANOTHER FORUM

(thinking…)

I suggest you ...

(thinking…)

Enter your idea and we'll search to see if someone has already suggested it.

If a similar idea already exists, you can support and comment on it.

If it doesn't exist, you can post your idea so others can support it.

Enter your idea and we'll search to see if someone has already suggested it.

  • Hot ideas
  • Top ideas
  • New ideas
  • My feedback

10839 results found

  1. Support for SSO across multiple Entra ID tenants.

    We currently operate a parent/sister company relationship and have two separate Microsoft Office 365 tenants, our parent tenant is configured to use SSO for RingCentral but our sister company is not able to be configured due to the limitation within the RC Admin portal.

    We would like to be able to include more than one tenant so that our sister company can utilise SSO for their authentication against RC applications.

    Thanks

    100 votes
    New  ·  9 comments  ·  Admin Portal  ·  Admin →
    How important is this to you?

  2. Allow Administrator to disable "Auto-answer call" feature

    Can you please make the "Auto-answer call" feature something that can be disabled (greyed out) for the entire organization? Our company would never use this feature and our end users sometimes confuse this to set number of rings and turn it on without realizing what's about to happen.

    95 votes
    Under Review  ·  13 comments  ·  Admin Portal  ·  Admin →
    How important is this to you?

  3. Enable AI transcription on Desk phone

    Have AI do notes when in call using physical desk phones

    192 votes
    Planned  ·  56 comments  ·  General Phone  ·  Admin →
    How important is this to you?

  4. Audit Trail Enhancements

    This idea is a combination of other ideas around improving RingCentral's RingEX Audit Trail feature.

    Improve logging for all items that are added, moved, changed or amended within the Admin Portal.

    243 votes
    68 comments  ·  Admin Portal  ·  Admin →
    How important is this to you?
    Under Review  ·  AdminJessica Hernandez (Community and Social Media Engagement Manager, RingCentral) responded

    As there are so many great ideas and suggestions for Audit Trail enhancements, we've merged them into one record to better track these feature requests. Your individual idea has not been lost, and our development team knows how important this part of the system is for everyone! We'll provide more updates when available. Thank you!


    In the meantime, please continue to leave comments on your ideal audit trail enhancement and use cases.

  5. Disable "AI is taking notes" when on call

    We need an ability to turn off the announcement on the "AI notes" as its taking a few seconds before I can answer the call

    157 votes
    37 comments  ·  Admin Portal  ·  Admin →
    How important is this to you?
    Implemented  ·  AdminJessica Hernandez (Community and Social Media Engagement Manager, RingCentral) responded

    Hi everyone, you are now able to customize the announcement played during the call. Learn where in the Admin portal to update here.


    While not the ability to completely turn off the announcement, this customization allows for different companies to take into account their unique compliance needs. If a disclosure is not needed, a silent recording could be uploaded as a workaround.


    Thank you!

  6. Permanently minimize the AI Notes and Transcript box

    Users asking to disable the the popout for notes and transcript when they dial a phone number

    • you can turn off the auto note taking but you cant stop the pop up box from appearing on the phone dialer pop out. it is annoying to close it on every call and have it constantly moving around the phone dialer pop out.
    • please make the feature able to be completely disabled including the auto pop out. for the users who want this minimized
    • some users may want the AI assistant for other areas of the app but not for the pop…
    85 votes
    20 comments  ·  Application  ·  Admin →
    How important is this to you?

  7. "Standard" level users being exposed to the "Admin Portal" tab when RingSense is enabled

    "Standard" level users being exposed to the "Admin Portal" tab when RingSense is enabled

    29 votes
    3 comments  ·  Application  ·  Admin →
    How important is this to you?

  8. Have numbers show up as "From" on RollOver calls.

    When calls RollOver to another queue, they do not show the number that it is trying to RollOut too. This used to be a feature in the old RingCentral Phone App. The app should in include a "From" to indicate that the call came from one extension, and rolled to another.

    34 votes
    New  ·  9 comments  ·  Application  ·  Admin →
    How important is this to you?

  9. Language selection for the Position in Queue and Wait time

    Currently, the messaging on the position in queue and wait time is in English. Can I request a messaging to be in French for all French speakers in Canada and the rest of the world?

    22 votes
    New  ·  5 comments  ·  Call Queues  ·  Admin →
    How important is this to you?

  10. Phone Number out of Service - Notification

    When a phone number is out of service., the caller should receive a voice notification saysing "There is no connection for the number you have dialled, please contact directory inquiries" - "Die von Ihnen gewählte Rufnummer ist nicht vergeben, bitte rufen Sie die Auskunft an."

    At the moment there is only a busy tone or something comparable played down leaving the caller in an unsatisfying user experience (Callers in Germany are used to this announcement).

    28 votes
    New  ·  3 comments  ·  International  ·  Admin →
    How important is this to you?

  11. Site specific directory, Hide the company directory from specific users only

    Hi, We are working with a blind users on this application and we have multiple sites across the same Ringcentral account, it has been suggested I submit a feature request so that we can work towards hiding the company directory from specific users, this would allow for a site specific directory to only view the contacts from that site. At the moment the software is still unusable because our staff member is getting lost between the different sites as there is no way of her to be able to tell what site the extension is from, If we could filter…

    93 votes
    7 comments  ·  Application  ·  Admin →
    How important is this to you?

  12. Need Public Parking in HUD

    Need Public Parking in HUD

    24 votes
    New  ·  13 comments  ·  HUD & Presence  ·  Admin →
    How important is this to you?

  13. Outbound Caller ID Name (CNAM) for US Toll-Free Numbers

    Feature to setup company caller ID name (CNAM) for US Toll-Free Phone Numbers

    35 votes
    New  ·  3 comments  ·  General Phone  ·  Admin →
    How important is this to you?

  14. Reduce the loading time for RC embedded app in Microsoft Teams

    When using the RC Embedded app on Microsoft Teams, it take about 10 seconds for the app to load and to be ready for usage.

    Can you work on reducing this loading time to 5 seconds or less in future releases?

    16 votes
    New  ·  2 comments  ·  Application  ·  Admin →
    How important is this to you?

  15. Resize MMS pictures to fit within 1.4mb limits

    Make the desktop & mobile app automatically reduce the size, compress, or reduce resolution of images or videos to fit within the 1.4mb limitation.

    15 votes
    New  ·  9 comments  ·  SMS/Text  ·  Admin →
    How important is this to you?

  16. Configure Avaya J179 for more than 3-way conference calling.

    This feature request explores the possibility of increasing the maximum number of participants in a conference call beyond the current limit.​

    Enhancing this capability would benefit teams that require larger group discussions without relying on external conferencing solutions.​

    18 votes
    New  ·  10 comments  ·  General Phone  ·  Admin →
    How important is this to you?

  17. When cold transferring the call to Call Queue, show caller ID of original caller, not person who forwarded the call

    When our receptionists takes a call and cold transfer it to call queue, the call shows up on the team members phone as coming from the receptionist, not the original caller. Would be easier for our team if it showed the Caller ID of the original caller.

    17 votes
    New  ·  1 comment  ·  Call Queues  ·  Admin →
    How important is this to you?

  18. Combine User List and User Device Export

    When you export the User List from Users > Download User List, in Column Q, it tells you if the user has a Softphone or Desk phone assigned to them. When you go to Phone System > Phones & Devices > User Phones > Edit Device Configuration > Download Template, it gives you a list of the Desk phones assigned to each user with their Serial Numbers. It would be nice to combine this information in each report to one report so that an Admin would be able to know which device type, phone number, and Serial Number (if applicable)…

    18 votes
    New  ·  0 comments  ·  Admin Portal  ·  Admin →
    How important is this to you?

  19. Background Noise/Audio Issue Alert Sent to Super Admins

    Admins don't always have time to listen to every single users' calls to determine if there were issues with background noise, poor audio quality, headset issues, etc. We would like the option to set up an alert that would notify a designated list of recipients if call quality falls below a certain threshold. It should include the details of the call, who the user is, and ideally what the problem of the call was (loud background noise, high jitter, etc).

    12 votes
    New  ·  0 comments  ·  General Phone  ·  Admin →
    How important is this to you?

  20. SMS Signature

    Ability have a signature at the end of every SMS so there is no need to type it in manually.

    71 votes
    New  ·  21 comments  ·  SMS/Text  ·  Admin →
    How important is this to you?
← Previous 1 3 4 5 … 541 542
  • Don't see your idea?