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10235 results found

  1. Please give Limited Extensions the ability to pick up a call from a Park Location. Currently, Limited Extensions are not available to be added as a Member to a Park Group. It would be very helpful to have the ability to pick up a call from park on a common area phone during meetings or while in the break room. We have to page the user, have them call back and tell reception their location and then transfer to the call to that limited extension, instead of just having them pick up a parked call.

    7 votes
    New  ·  2 comments  ·  General Phone  ·  Admin →
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  2. we need settings options to separate queue calls vs direct calls ringtone

    5 votes
    New  ·  1 comment  ·  Application  ·  Admin →
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  3. Current Feature Description:
    Currently, when dialing an extension, pressing the # key routes the call directly to that extension's voicemail. However, this command does not apply to Call Queues.

    Feature Request Description:
    Request to modify the current system behavior to allow the # sign command to route calls directly to the voicemail of the individual users within a Call Queue when dialed.

    Use Case / Business Need:
    In many instances, users in a Call Queue might prefer that calls routed to the queue can be directed to the voicemail of specific users within the queue using the # key. This…

    6 votes
    New  ·  0 comments  ·  Call Queues  ·  Admin →
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  4. 5 votes
    New  ·  0 comments  ·  Hardware  ·  Admin →
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  5. Customer can have different types of Calendar integrated to their RingCentral Application like Outlook or MS Teams.

    We would like the option to allow customer to disable incoming calls when they have a meeting. They also want to make sure that incoming calls across all platforms are disabled while on a meeting (RingCentral Mobile App, Desktop App, and hardphone).

    5 votes
    New  ·  2 comments  ·  Application  ·  Admin →
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  6. When customer tried to add a T-Mobile phone number for text notifications, the carrier list does not include T-Mobile. Please include T-Mobile as part of the carriers to received SMS notification.

    3 votes
    New  ·  1 comment  ·  SMS/Text  ·  Admin →
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  7. Customers will have the option to choose between two flexibility features regarding their device management: they can either opt out of any potential service delays or choose to opt out of all forthcoming firmware updates from RC. This allows users to have greater control over their experience and make decisions that best suit their needs and preferences.

    6 votes
    New  ·  0 comments  ·  General Phone  ·  Admin →
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  8. Is there a way to prevent the dial pad from popping out of the Ring Central App when making a call? I would rather it stay in the Ring Central app and not pop out into it's own little window.

    23 votes
    New  ·  6 comments  ·  Application  ·  Admin →
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  9. We are applying for TCR SMS for our company. I was just told that ONLY 1 extension can send out SMS from the main company number. This is not very useful since we need multiple users to be able to send out SMS from the main company number!

    175 votes
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  10. When I'm on a user extension or call queue, and I click the Add Direct Number button, I should have the ability to add a number from any available phone number on my account.

    Currently, this process will only let me order a new phone number.

    In order to add an existing phone number to a call queue or extension, I have to navigate to my phone number inventory, and then assign a number from there. This is inefficient when programming a new system.

    3 votes
    New  ·  1 comment  ·  Admin Portal  ·  Admin →
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  11. When trying to create a User Settings Template and set a specific cover page to apply for users on the site, it will not able to change when user access their RingCentral app.

    5 votes
    New  ·  0 comments  ·  Fax  ·  Admin →
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  12. Currently if a customer calls in and speaks to multiple people due to being transferred between different team members the caller hears "AI is Taking Notes" each time they speak to someone new. I would suggest a means for the system to identify it's the same caller so they don't need to be told multiple times

    5 votes
    New  ·  0 comments  ·  Application  ·  Admin →
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  13. Currently there is a limit that only one person can Silent Monitor a user at a time. When the second user tries to Silent Monitor the same person they get a prompt "you do not have access to this feature" which is the same message when a user doesn't have the set permission to monitor a particular user. This should be updated to something more accurate such as "user already being monitored, please try again later."

    5 votes
    New  ·  0 comments  ·  General Phone  ·  Admin →
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  14. This week (around March 4th, 2025), the desktop version of RC changed so I can no longer see the SMS history when sending a new text message. I want to be able to type in a number or contact name and see the history of the text thread instead of a blank window with nothing of the previous messages. Please switch it back!

    6 votes
    New  ·  0 comments  ·  SMS/Text  ·  Admin →
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  15. This feature may help us receive verification codes using our RingCentral numbers for my business with Google platform.

    13 votes
    New  ·  0 comments  ·  SMS/Text  ·  Admin →
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  16. When customer create templates in the RingCentral app for SMS is there a way to add variables like {FirstName} so that the text can be customized to the contact being texted?

    4 votes
    New  ·  0 comments  ·  SMS/Text  ·  Admin →
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  17. The Opt-Out Message should be enabled by default, so users don't need to check the box each time they send an SMS.

    4 votes
    New  ·  2 comments  ·  SMS/Text  ·  Admin →
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  18. Customer would like a setup that allows them to turn the call recording notification prompt on or off when a call is transferred to another forwarding number.

    5 votes
    New  ·  0 comments  ·  Other  ·  Admin →
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  19. Can we please add additional filters for the TCR campaign, like sites and departments?

    24 votes
    New  ·  0 comments  ·  SMS/Text  ·  Admin →
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  20. Sometimes a user has a free RingCentral account with their work email address. There needs to be an option to absorb that free account into their corporate RingCentral system.

    Proposed idea would be for RingCentral to send an email with a confirmation link to absorb or merge the free RC account into the corporate RC account.

    6 votes
    New  ·  2 comments  ·  Admin Portal  ·  Admin →
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