12358 results found
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Additional Outbound Call Filters
It would be very helpful to have more filtering options for outbound calls, such as separating calls by status (Connected, Failed, No Answer etc.).
Adding more granular filters would make it easier to quickly track call performance, troubleshoot issues, and improve reporting efficiency without manually reviewing large call logs.
Thank you for considering this enhancement.
8 votes -
Tenant‑wide Default App Ring Duration Without Overriding User Call‑Handling Preferences
Admins currently must use a User Settings Template to change app ring duration at scale, which forces an override of user call‑handling preferences (ring in order vs ring all). This causes missed calls when short defaults (e.g., 2 rings) are applied and increases admin effort.
Request:
Add a tenant‑wide default RingCentral App ring duration that:-Applies only as a default
-Does not override user call‑handling preferences
- Can be changed safely without affecting personalized workflowsBenefit: Prevents missed calls, reduces manual user updates, avoids unintended overrides, and improves audit clarity.
5 votes -
Language selection for the Position in Queue and Wait time
Currently, the messaging on the position in queue and wait time is in English. Can I request a messaging to be in French for all French speakers in Canada and the rest of the world?
25 votes -
Request for SMS Forwarding or Centralized Messaging Options in RingCentral
The customer is requesting assistance and guidance on managing and centralizing their business SMS communications.
Specifically, they are asking if RingCentral has any feature or recommended solution that would allow them to:
Handle a large volume (1,000+ contacts) of existing business text messages currently going to their personal mobile number
Potentially forward or redirect SMS messages from their personal cell phone into their RingCentral number/system
Consolidate ongoing client and prospect text conversations into RingCentral for easier managementIn short, the customer is requesting a way to move or integrate SMS conversations from their personal mobile device into RingCentral so all…
5 votes -
Allow incoming calls to route the call directly depending on the user's contact list
Alllow incoming calls to be connected automatically depending on contacts. If the system recognized my contact, it should directly connect to my number. If not, it should connect to my desire queue. If Ringcentral recognizes the caller phone number to be within my current contacts, then I need the phone directed to my assistant. If Ringcentral does not recognize the number, I need the call directed to my intake team. I want the intelligent solution, not IVR
8 votes -
When someone tries to access the account from a new device, the account holder should receive a notification. Access should only be granted
When someone is trying to access the account with a new device, he would like to get a notification and that person can only access it once he gives permission.
8 votes -
Extend message only extension storage
A feature in which the message only extension can extend its storage from the default 200 messages
4 votes -
Ability to have time filter under business analytics trends section
Business Analytics trends tab only has DAYS and WEEKS but it doesn't have an option for time, we wanted to specifically have an option to identify what time of the day we usually received a call received large call volume.
5 votes -
Unify Call Logs and Recordings for Concurrent Calls
- Executive Summary (The "What")
We request a system enhancement to ensure that a single call (e.g., Call 1) is logged as one continuous entry with one consolidated recording, even when a user places that call on hold to handle a second call (Call 2).
- Current Behavior (The Problem)
Currently, when a user handles two calls simultaneously, the call log and recording for the original call are fragmented.
Scenario: A user is on an active, recorded call (Call 1).
The user places Call 1 on hold.
The user then makes or receives a second, recorded call (Call 2).
After handling Call…
16 votes -
Consolidate multiple user accounts or phone numbers into a single SIP connection
Subject: SIP connection
Description: Dear RingCentral Support Team,
I am currently integrating RingCentral with Bitrix24 via SIP.
At the moment, our company has around 30–50 employees, and each user account requires a separate SIP connection (port) to function properly. However, Bitrix24 is currently limiting us to a maximum of 10 SIP connections, which creates a significant constraint for our operations.
I would like to ask if there is any possible solution to consolidate multiple user accounts or phone numbers into a single SIP connection (or a smaller number of SIP trunks), so that we can avoid hitting the connection limit…6 votes -
Use Company Main Number as caller ID for texting from all extension for all users.
The caller ID for the main company number is shown by default for any text messages sent from any individual extensions. The idea is similar to having caller ID show as the main company number rather than the individual extension.
60 votes -
Add the Call Waiting Audio Alert for RingCentral Mobile App
To have a configure settings of Call Waiting Audio Alert for Mobile App since this settings can only configure via the Desktop and Web App but not available on mobile app.
3 votes -
Customized CNAM for internal calls without changing user details
We would like to have the ability to customized our caller ID name for internal calls without changing our user details.
6 votes -
Shorten the voicemail duration a caller can record
We have contacted support to inquire about voicemail, our expectation is the voicemail message a caller can record the message is 3 minutes however we are getting 20 minute voicemail recordings in our logs, we have connected to support to see if there is a way to shorten the recording time for VM however I was informed that there is no way to do that, it would be better if there is an option in the online account where we can shorten this
21 votes -
deskphone pairing - turning off the feature by device/computer.
RingCentral Embeded App Phone Pairing. When I turn off phone pairing from my Mac, it disabled on my Windows PC as well. We need to turn off phone pairing by devices. Currently it is synchronize, if you turn it off , it will turned off across all devices that you're sign in.
6 votes -
Voicemail and DND greeting
Allow the feature when customizing voicemail to synchronize with the do-not-disturb greeting without requiring the greeting to be uploaded twice for both voicemail and DND.
10 votes -
Option to Select “Desktop Only” for Call Handling to Prevent Duplicate “IP Phone Offline” Entries
Customer feedback indicates that when adding a co-worker under extension settings (e.g., Ext. 115), the current available option is limited to “Desktop & Mobile apps” for call handling. There is no option to select “Desktop app only.”
As a result of this limitation and recent changes in the call handling service, users are experiencing duplicate “IP Phone Offline” entries in call logs, which impacts call log clarity and visibility.
The customer is requesting the ability to choose a “Desktop app only” option when assigning co-workers or configuring call handling preferences. This would help prevent unnecessary duplicate log entries and improve…
4 votes -
notification
I am looking to set up an automated email notification system for our account. Specifically, I would like to receive an alert whenever a user's status changes to Offline or Idle.
4 votes -
Admin Control for Hiding DID on Deskphone Displays
Overview
Goal: Provide an administrative toggle in the portal to prevent the user’s assigned DID (Direct Inward Dial) number from appearing on the physical deskphone hardware display.Current Pain Point
Currently, most deskphones automatically pull the assigned DID and display it on the home screen or status bar.Security/Privacy: In public-facing areas (lobbies, retail floors), sensitive direct numbers are visible to anyone walking by.
User Confusion: Users who primarily use internal extensions or "Caller ID masking" are often confused by seeing a different external number on their device.
Aesthetics: Admins often prefer a "Clean Label" approach where only the User…
4 votes -
SMS Shared inbox: Default filtering
As a Shared Inbox user (especially one who can assign conversations), I need to see all active conversations by default, and then optionally filter down.
Current behavior: by default, the inbox excludes conversations assigned to other users.
Required behavior: default view should be ALL conversations when “ALL” is selected.
Workaround issue: turning the filter off does not persist between app relaunches, which creates a risk that messages will be missed.
12 votes
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