13285 results found
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Enable AI transcription on Desk phone
Have AI do notes when in call using physical desk phones
305 votes -
Disallow callers from setting Voicemail to Private
Disallow callers from setting Voicemail to Private
38 votes -
SMS Ext. to Ext. for Desktop App
Having the ability to send SMS using the extension number of another user on the same company account for the Desktop app, not only on the mobile app. That way, when we send an SMS to another user using their extension number, the message is also reflected in the message box on the Desktop app
6 votes -
Delayed Audio Stream / Answer Detection for Inbound Automated & IVR Calls
Inbound calls originating from automated dialers or pre-recorded notification systems begin playback before the RingCentral end-user picks up or connects to the call. This cuts off the initial portion of the automated message, forcing users to navigate menus or locate replay options to hear the full audio.
Problem Statement
Current Behavior: RingCentral establishes the early media/audio bridge before the extension completes the full 200 OK (answered) SIP handshake or user pick-up. Remote automated callers (e.g., medical appointment reminders, 2FA codes, emergency broadcasts) interpret the early media/ring state as an answered call and start playing their message immediately.Impact:
User Experience:…
5 votes -
Auto log text on Hubspot
Ability for administrators to enable "Auto log texts" by default for all RingCentral for HubSpot users
Description:
We would like an administrator-level setting that enables Auto log texts by default for all users in the RingCentral for HubSpot integration. Currently, this setting is a user-level preference and must be enabled manually by each individual user.8 votes -
Presence Keys to function as selectable outbound line identities rather than direct dial targets.
Currently, Presence Keys 6 and 7 are configured as “Key Type” assigned to extensions 2010 and 3220. When pressed, the system performs a call to those extensions. The customer is requesting the ability to change this behavior so that pressing a Presence Key does not dial the assigned extension, but instead uses that extension as the outbound “Primary Line” or caller ID for outbound calls.
Desired functionality example:
Press Key 6 → place outbound call using extension 2010 as the outbound line/caller ID, without calling extension 2010 directly.
Press Key 7 → place outbound call using extension 3220 as the…10 votes -
analytics reports fax
Put fax Report send and received in Analytics Reports.
13 votes -
Increase Personal and Company Text message templates
It would be great to increase the Personal and Company Text message Templates.
8 votes -
Inbound Call Prefix Configuration for Main Company Number
Currently, the inbound call prefix feature can only be configured at the individual user extension level.
This feature request asks to add "Incoming Call Information" display options (including custom call prefixes) directly under the Main Company Number / Company Call Handling settings in the Admin Portal. This will allow admins to apply prefixes to main-line calls without having to build complex routing workarounds, like sending calls through dummy extensions or call queues just to tag the Caller ID.
6 votes -
Use of restricted number as an extension.
I'd like to use 211 and 311 as my extension numbers, but both are restricted in RingCentral.
5 votes -
Automated Failed Fax Retries & Bulk Resend Capabilities
Capability A: End-of-Day Scheduled Resend (Automated Retry Workflow)
User Story: As an administrator/user, I want an option to enable an automated end-of-day resend routine so that all faxes flagged as "Failed" throughout the day are re-queued automatically without manual intervention.
Proposed Functionality:
Add an admin/user setting under Fax Settings: "Automatically retry failed faxes at [Configurable Time, e.g., 5:00 PM]."
Max retry limits (e.g., attempt end-of-day retry 1x before final failure notification).
Capability B: "Bulk Resend" Action in Fax Interface
User Story: As a user managing outbox logs, I want to use the "Select All" feature to select multiple failed faxes…
6 votes -
disable the SMS opt out box
when I go to compose a new text on the desktop app or on the mobile version- it automatically checks the box for "add an opt out message" we want it to be unchecked as the automatic setting or default
we don't send marketing or mass text messages so we don't want it to look like it's coming from a computer or like it was automated when it is not.
46 votes -
Merge the Direct and Shared SMS inboxes
have an option to merge or redirect Shared inbox messages into an individual user's Direct tab, so main-number texts land on a single designated user's Direct tab instead of a shared inbox.
6 votes -
When cold transferring the call to Call Queue, show caller ID of original caller, not person who forwarded the call
When our receptionists takes a call and cold transfer it to call queue, the call shows up on the team members phone as coming from the receptionist, not the original caller. Would be easier for our team if it showed the Caller ID of the original caller.
80 votes -
MMS is currently not working for the Shared Inbox under the RingEX Customer Engagement Bundle plan.
We’ve identified that MMS is currently not working for the Shared Inbox under the RingEX Customer Engagement Bundle plan. Enabling this feature as soon as possible would be greatly appreciated, as it is important for ongoing operations.
Could you please assist with checking and enabling MMS for the Shared Inbox at your earliest convenience?
17 votes -
Share screen directly during a standard call with an external participant
Option to share your screen directly during a standard call with an external participant without disconnecting the call or requiring the other party to join a separate RingCentral Video meeting.
6 votes -
Support Native SIP Registration for Poly X52 + TC10 in BYOD / Poly Mode
We would like to request support for native SIP registration and softphone functionality for the Poly X52 room solution paired with the Poly TC10 controller while operating in Poly/BYOD mode.
11 votes -
Fax Interoperability and Rendering Normalization for Outbound RingCentral Transmissions
Improve outbound fax interoperability and rendering normalization when RingCentral sends faxes to recipients using different receiving methods, including PSTN fax machines and cloud eFax services.
Observed Behavior: Faxes sent from RingCentral are successfully delivered, but the recipient may receive documents that appear distorted, misaligned, degraded, or difficult to read.
Impact: This affects critical business workflows, particularly in healthcare, payroll, and other industries where document accuracy and readability are essential.
Scope: The issue occurs when RingCentral sends faxes to different receiving platforms or devices, resulting in inconsistent fax encoding, format conversion, or transmission-negotiation outcomes.
Gap: The current platform lacks sufficient outbound…
5 votes -
Add Device for BYOC Numbers
This request is to allow adding/assigning device to user with BYOC number. We are trying to proviosion some user with SCIM Entra. The only way to do it is to have unnasigned extension with assigned device which is not currently possible.
10 votes -
Ability to Disable or Deactivate Primary Main Company Number.
Customers who temporarily pause operations or wish to block all incoming traffic to their account currently cannot fully disable or deactivate their primary Main Line number while keeping the account active. Moving secondary extension numbers to inventory works, but the system architecture mandates an active primary Main Line.
4 votes
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