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10984 results found

  1. Ability to Download SMS Logs with Custom Columns on the reports. Currently not able to download SMS logs with the Status column. It only downloads with fixed and specified columns which is not complete as listed on the admin portal.

    3 votes
    New  ·  1 comment  ·  SMS/Text  ·  Admin →
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  2. Introduce a way to assign or manage users in alphabetical order by name without relying on the Presence feature directly in the admin portal. An Excel/CSV upload option that allows for assigning users in bulk.

    This would help admins manage users more efficiently, especially in organizations with large teams where alphabetical order is important for internal processes or reporting.

    4 votes
    New  ·  0 comments  ·  Contacts  ·  Admin →
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  3. option to edit the default voicemail greeting for user extension

    5 votes
    New  ·  2 comments  ·  General Phone  ·  Admin →
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  4. Please enable one-touch call answering functionality for the Plantronics CS540 headset across all Poly desk phones without requiring third-party accessories. This integration would streamline headset use, reduce support issues, and improve overall satisfaction with RingCentral and Poly solutions.

    Description:
    We request the addition of native support for one-touch call answering when using the Plantronics CS540 wireless headset with all Poly desk phone models, including the Poly Edge series. At present, users must rely on additional accessories such as the HL10 handset lifter or specific EHS cables to enable remote call control, and compatibility often varies depending on the phone model.…

    4 votes
    New  ·  0 comments  ·  Hardware  ·  Admin →
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  5. Need to allow Verizon Wireless SMS text notifications from Ring Central admin portal. Any singular users and user groups. All other wireless carriers allow this now, and it currently works. Verizon is not currently working and we need this fixed ASAP.

    15 votes
    New  ·  2 comments  ·  Team Messaging  ·  Admin →
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  6. I would like to be able to order the template texts alphabetically or what ever so that I can find them in a logical order. ie - all texts pertaining to Reminders, or Paperwork Due, etc. - I like and use the templates every day. I used to have a text file on the side of my RC that I would cut and paste into RC. So great addition!

    18 votes
    New  ·  6 comments  ·  SMS/Text  ·  Admin →
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  7. On this rollout for selected customers, the Recurring Meeting option is no longer an option. Our customers need this option to be added again so that they will no longer need to perform additional steps just to set up this feature.

    8 votes
    New  ·  0 comments  ·  Application  ·  Admin →
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  8. I would like to take the call recording announcement off without removing the automatic call recording feature, our agents are trained to discuss that the call is being recorded
    it would be nice if there is an option for us to opt out to the automatic call recording announcement

    55 votes
    New  ·  8 comments  ·  Admin Portal  ·  Admin →
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  9. Request to enable Development Plan access in RingSense for managers and supervisors, as the feature is currently only available to agents.

    5 votes
    New  ·  0 comments  ·  Other  ·  Admin →
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  10. Currently for and end user it is quite cumbersome to change the caller id of the desktphone. Unlike for the desktop app you cannot do this directly in the application and instead need to switch in the preference menu.

    This is not a good user experience when you are using especially a paired phone.

    Please add another row to allow a user to change the caller id of the deskphone more comfortably for the configured deskphone.

    Or automatically adjust the own caller ID in the phone when pairing the phone?

    5 votes
    New  ·  3 comments  ·  Application  ·  Admin →
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  11. Prior to the newest update, when sending a new text, you would type in the number and click 'next' which would bring you to the entire text thread giving you the option to either call or text. This would also allow you to view the entire text thread. With this new update, doing the same function - sending a new text- it now has a pop up to create the text within this pop up window and 'send', NOT giving you the option to click 'next' and take you to the text thread. This is a major inconvenience to day…

    12 votes
    New  ·  1 comment  ·  SMS/Text  ·  Admin →
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  12. The customer wants to Turn OFF Faxing on the Main Company Number, and they only want it to be used for Calls ONLY.

    5 votes
    New  ·  1 comment  ·  Fax  ·  Admin →
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  13. We request that RingCentral redesign its call handling infrastructure to ensure that the call recording announcement is played only when the outbound call is connected and answered by a live person.

    Currently, the announcement is triggered upon receiving the initial SIP 200 OK response from the called party. As a result, it is often played during connecting audio or hold music, before the call is actually answered. This can lead to confusion and may fail to effectively notify the called party.

    Adjusting the announcement to play at the start of live answer detection would enhance clarity, improve user experience, and…

    5 votes
    New  ·  0 comments  ·  General Phone  ·  Admin →
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  14. Group > Call Queues > Overflow Group - Ring Simultaneously. When I configure this, I just get two options Longest Idle and order.

    Reason we find this extremely handy is we can put our admin/receptionist(s) in the first group and then overflow to the rest of the office if they cannot get the call. Improved call flow rather than just ringing everyones PC/Phones/Mobile on every call.

    Thank You

    24 votes
    New  ·  3 comments  ·  Call Queues  ·  Admin →
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  15. Need the option to route a call away from the IVR if there is no input after 1 time of the audio being played. Currently only option is for the IVR message to play 3 times before it transfers off somewhere. This has been raised by numerous customers as a huge gap

    25 votes
    New  ·  2 comments  ·  Admin Portal  ·  Admin →
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  16. We would like to have the ability to sign in to 2 different RingCentral accounts on the RC app and receive incoming calls from both accounts using only 1 RingCentral application.

    4 votes
    New  ·  1 comment  ·  Application  ·  Admin →
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  17. Ability to forward to AI Receptionist from any other extensions

    6 votes
    New  ·  0 comments  ·  Admin Portal  ·  Admin →
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  18. Create a button to text a caller that you are currently on the phone with vs having to go to the texting icon and retype their phone number. Additionally, you could also have a button to text a caller a link to switch the call over to a video meeting.

    3 votes
    New  ·  0 comments  ·  SMS/Text  ·  Admin →
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  19. Customer wants to have the ability to block robocalls per site.

    4 votes
    New  ·  0 comments  ·  Other  ·  Admin →
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  20. We would like to request a feature that allows administrators to restrict users from making outbound calls or sending text messages outside of TCPA-compliant hours (typically 8:00 AM to 9:00 PM local time of the recipient).

    This feature would help ensure compliance with the Telephone Consumer Protection Act (TCPA) by preventing accidental outreach to contacts during restricted hours, reducing legal risk and improving customer trust.

    Implementing this feature would significantly reduce the risk of TCPA violations and support responsible communication practices across the organization.

    4 votes
    New  ·  0 comments  ·  Admin Portal  ·  Admin →
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