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10982 results found

  1. Call Queue voicemails available in RC APP and GUI interface

    Ability to view/listen/delete voicemails left in a call Call Queue from both RC app and web interface.

    66 votes
    Under Review  ·  1 comment  ·  Call Queues  ·  Admin →
    How important is this to you?

  2. Show Toll-free minute usage in Service Web

    The request is to have the toll-free minutes portrayed in a way similar to how Global Minutes are, i.e. "you have used x minutes out of a total of y." This would enable customer to view their current usage so that there are not overages.

    65 votes
    Under Review  ·  7 comments  ·  Admin Portal  ·  Admin →
    How important is this to you?

  3. Configuring Dial-By-Name Directory Extensions at the Site Level

    Currently, you can only configure certain Dial-By Name Directory settings under the Main Site General Settings. It would be helpful to be able to have a separate Dial-By-Name Directory setting menu for each site. For example, currently, you can only choose to search by First Name or Last Name at a company-wide level. We would like to be able to change each of these settings to fit our sites' needs (one site might want to search by first name, one by last name).

    65 votes
    Under Review  ·  1 comment  ·  Admin Portal  ·  Admin →
    How important is this to you?

  4. I have 5 users with all diffrent phone numbers. Why can't they all send text messages from the main phone number? th

    I need all 5 of my users to be able to text from our main company phone number. My customers don't recognize the phone number and think it's a scam.

    64 votes
    3 comments  ·  SMS/Text  ·  Admin →
    How important is this to you?

  5. Show Original Callers Number in Caller ID when Transferring calls to External numbers

    The ability to show originating Caller ID not just internally but also to external numbers.

    Behavior: Caller dials the main number, user gets the call from a desk phone (Yealink), user transfers to an external number via Blind Transfer.

    64 votes
    Under Review  ·  13 comments  ·  Hardware  ·  Admin →
    How important is this to you?

  6. Receiving OTP from the bank using the RingCentral Number

    Customer needs to receive the OTP from the bank using his RingCentral Number

    64 votes
    Under Review  ·  10 comments  ·  Application  ·  Admin →
    How important is this to you?

  7. Team Profile Pictures (Upload/Add)

    Having the feature to add/upload PNG/JPEG pictures for teams/groups (just like individual profiles) this would make it easier to view what team has updates and create an easier to use flow. For both the Mobile App and Desktop App.

    63 votes
    Under Review  ·  15 comments  ·  Application  ·  Admin →
    How important is this to you?

  8. Custom Emojis

    It's a fun thing for a team to do, it's a feature in Slack that we all miss.

    63 votes
    Under Review  ·  20 comments  ·  Application  ·  Admin →
    How important is this to you?

  9. Set Intercom Feature In Bulk.

    When going through to turn on which phones are permitted to accept intercom calls it would be helpful to be able to do this in bulk for multiple or all phones at once for each site. An option to just select all phones and apply an intercom template, similar to how we can do with page groups would help save time from having to do them one by one manually.

    63 votes
    Under Review  ·  2 comments  ·  Admin Portal  ·  Admin →
    How important is this to you?

  10. Ability to remove/hide users from the directory/contact list

    The request is for the ability to hide certain individuals (bosses, Management, etc.) within Numbers/User details from the directory.

    62 votes
    Planned  ·  3 comments  ·  Admin Portal  ·  Admin →
    How important is this to you?

  11. analytics retention policy

    it would be better if we can go back to our analytics report for more than 6 months, at least 1 yr to 2 yrs, so we can compare our statistics from the previous year to this date/year

    61 votes
    Under Review  ·  7 comments  ·  Admin Portal  ·  Admin →
    How important is this to you?

  12. SMS usage of main RC number to be available for all users

    Be able to set the auto-receptionist SMS to go to (inbound) several users, able to use the main line when replying

    61 votes
    Future Consideration  ·  11 comments  ·  Admin Portal  ·  Admin →
    How important is this to you?

  13. Super Admin full access to VM and SMS on the Admin Portal

    It would be great if Super Admin have full access to VM and SMS of all the user on the account in the Admin Portal. As a Super Admin, they should be able to view these information for review and reporting on the same place they are managing the settings of the account

    61 votes
    Under Review  ·  6 comments  ·  SMS/Text  ·  Admin →
    How important is this to you?

  14. Turn Off Extension Dialing Options

    RingCentral Users with consecutive extensions (ie 117, 133) are receiving inbound calls from individuals calling a Call Queue of which they are not part of. If the inbound caller presses a phone tree option multiple times, the call is routed to the RC Users extension rather than the phone tree option. Is there a way to turn off extension dialing since we do not use extensions and would prefer the Inbound Caller remain in the respected Call Queue?

    61 votes
    Under Review  ·  15 comments  ·  Other  ·  Admin →
    How important is this to you?

  15. Add Public Holidays into the Call Queue Schedule

    I understand that we have custom rules in place but when you are a big organisation with multiple call queues in different time zones the config can become a mess.We have simplified our call queues by using the overflow features instead of custom rules. This has set our routing in place and now we want a feature to be able to specify when the office will be closed.We should be able to input public holidays in the schedule, automatically setting that call queue to not available on the specific days.

    61 votes
    8 comments  ·  Call Queues  ·  Admin →
    How important is this to you?

  16. Show DND status on Desk phone for colleagues to know.

    Currently, when setting our desk phones to DND only the user can see the DND status. Other employees cannot see the DND status set. Need an update so everyone in the organization is on the same page as to who is or isn't available

    60 votes
    Future Consideration  ·  7 comments  ·  Other  ·  Admin →
    How important is this to you?

  17. In the task window, you cannot move the side border, which is very inconvenient and prevents you from using your application.

    Good afternoon, I really love your application, it will save me in difficult moments and makes me happy every day. And I would like to learn and help you improve it. I have encountered such a problem. In the task window, you cannot move the side border, which is very inconvenient and prevents you from using your application. Thank you for your attention, with hope for the best and all the best to you)

    60 votes
    Under Review  ·  0 comments  ·  App Tasks/Events/Calendar  ·  Admin →
    How important is this to you?

  18. We can't delete tasks or remove them from already deleted groups.

    We can't delete tasks or remove them from already deleted groups.

    60 votes
    Under Review  ·  0 comments  ·  Team Messaging  ·  Admin →
    How important is this to you?

  19. Mark text messages, voicemails, missed call notifications as unread when already read

    I'd like to be able to read text messages but still be able to mark them unread if for example I read a text but I am not able to reply until later that day. Marking it unread would make it bold again so that I know to see it again and it won't get lost among the read ones. I can't seem to figure out how to do this.

    59 votes
    Implemented  ·  20 comments  ·  Admin →
    How important is this to you?

  20. Improve the overall expereince of National and International whitelisting

    As a company who have offices in the USA, the UK and Europe under different UID's I have identified that the overall whitelisting process needs looking at.

    1 - Improve the form that needs completing to remove 'International' as a UK user calling a UK Number, this is not an international number. So the wording needs improving on the forms.

    2 - When we submit a whitelisting form, it takes too long for the form to be processed when the support team pass it to team who process the forms. Can support reps not be enabled to do this.

    3…

    58 votes
    6 comments  ·  Other  ·  Admin →
    How important is this to you?
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