12108 results found
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Super Admin full access to VM and SMS on the Admin Portal
It would be great if Super Admin have full access to VM and SMS of all the user on the account in the Admin Portal. As a Super Admin, they should be able to view these information for review and reporting on the same place they are managing the settings of the account
69 votes -
Call Transfer issues on a ring central land line phone. Example: When an incoming call is fielded by the receptionist, the caller then t...
...ells the receptionist who they need to speak with. So the receptionist then transfers the call to that agent/assistant. However the callers name should appear on the agent/assistant caller id and not the receptionists name (which is currently the case. ). Why this matter needs to be addressed Reason # 1. because when the agent/assistant goes to answer the call they assume the receptionist is calling them and not a client. Reason # 2 When the agent/assistant goes to return a missed call and selects call back it calls back the receptionist and not the actual client who called them.…
68 votes -
Increase the data retention duration for call recording
Would be helpful for legal and tracking purposes/report if the data retention for call recording will be at least or more than 6 months.
68 votes -
Add External Number to Presence or show up Speed dial numbers to phone screen (Phones from RingCentral)
Presence feature is only for RingCentral numbers. Hoping to add external numbers to show on phone's screen for Presence. Or if possible, speed dial numbers can be added to show in phone's screen.
68 votes -
Team Profile Pictures (Upload/Add)
Having the feature to add/upload PNG/JPEG pictures for teams/groups (just like individual profiles) this would make it easier to view what team has updates and create an easier to use flow. For both the Mobile App and Desktop App.
68 votes -
Set Users Status on their behalf
It would be nice to be able to set a users status remotely to DND if they are away from their desk or out of office.
67 votes -
Allow multiple people to call monitor at the same time
Useful for training multiple people at the same time to be able to have both (or all) be able to listen on one call. Call monitoring is great because you don't need to set up y connectors
67 votes -
Domain Control
Please add a "domain control" option. It would be really nice to block people from creating "personal" RingCentral accounts using a corporately controlled domain email address.
67 votes -
Show Toll-free minute usage in Service Web
The request is to have the toll-free minutes portrayed in a way similar to how Global Minutes are, i.e. "you have used x minutes out of a total of y." This would enable customer to view their current usage so that there are not overages.
66 votes -
Disable Call recording announcement
I would like to take the call recording announcement off without removing the automatic call recording feature, our agents are trained to discuss that the call is being recorded
it would be nice if there is an option for us to opt out to the automatic call recording announcement66 votes -
analytics retention policy
it would be better if we can go back to our analytics report for more than 6 months, at least 1 yr to 2 yrs, so we can compare our statistics from the previous year to this date/year
66 votes -
Customize data retention
Ability to change the data retention time frame for messages or other services (Fax, VM or SMS).
66 votes -
Remove Automatic check on "Add opt-out message" when sending SMS
When any of our users send a new sms message, the "Add opt-out message" is by default checked. We want that to be unchecked automatically.
65 votes -
When cold transferring the call to Call Queue, show caller ID of original caller, not person who forwarded the call
When our receptionists takes a call and cold transfer it to call queue, the call shows up on the team members phone as coming from the receptionist, not the original caller. Would be easier for our team if it showed the Caller ID of the original caller.
65 votes -
Outbound Caller ID Name (CNAM) for US Toll-Free Numbers
Feature to setup company caller ID name (CNAM) for US Toll-Free Phone Numbers
65 votes -
I have 5 users with all diffrent phone numbers. Why can't they all send text messages from the main phone number? th
I need all 5 of my users to be able to text from our main company phone number. My customers don't recognize the phone number and think it's a scam.
65 votes -
Allow more than 10 people on a group SMS
I work for a large real estate team and we recently moved all our numbers over to Ring Central from Mitel. One thing we were not aware of is that we cannot have more than 10 people in a group SMS, which is pretty frustrating. We need to be in communication with anywhere from 11-23 people at any given moment. Not being able to do this causes issues with our business and is forcing us to seek other alternative options. Apple lets you have up to 32 people in a group message. Can this be escalated quickly?
65 votes -
Turn Off Extension Dialing Options
RingCentral Users with consecutive extensions (ie 117, 133) are receiving inbound calls from individuals calling a Call Queue of which they are not part of. If the inbound caller presses a phone tree option multiple times, the call is routed to the RC Users extension rather than the phone tree option. Is there a way to turn off extension dialing since we do not use extensions and would prefer the Inbound Caller remain in the respected Call Queue?
65 votes -
Set Intercom Feature In Bulk.
When going through to turn on which phones are permitted to accept intercom calls it would be helpful to be able to do this in bulk for multiple or all phones at once for each site. An option to just select all phones and apply an intercom template, similar to how we can do with page groups would help save time from having to do them one by one manually.
65 votes -
Configuring Dial-By-Name Directory Extensions at the Site Level
Currently, you can only configure certain Dial-By Name Directory settings under the Main Site General Settings. It would be helpful to be able to have a separate Dial-By-Name Directory setting menu for each site. For example, currently, you can only choose to search by First Name or Last Name at a company-wide level. We would like to be able to change each of these settings to fit our sites' needs (one site might want to search by first name, one by last name).
65 votes
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