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10089 results found

  1. Send Fax to multiple extension/recipient

    is it possible to consider having a feature wherein faxes can be sent to multiple extensions instead of just the operator extension

    57 votes
    Under Review  ·  13 comments  ·  Admin Portal  ·  Admin →
    How important is this to you?

  2. Advanced searching for contacts

    When I am sorting call history or starting a new call, it should filter results from company, and first and last name. Currently it only filters results form first and last name of contact.

    57 votes
    Future Consideration  ·  16 comments  ·  Contacts  ·  Admin →
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  3. Team Profile Pictures (Upload/Add)

    Having the feature to add/upload PNG/JPEG pictures for teams/groups (just like individual profiles) this would make it easier to view what team has updates and create an easier to use flow. For both the Mobile App and Desktop App.

    57 votes
    Under Review  ·  13 comments  ·  Application  ·  Admin →
    How important is this to you?

  4. Show Toll-free minute usage in Service Web

    The request is to have the toll-free minutes portrayed in a way similar to how Global Minutes are, i.e. "you have used x minutes out of a total of y." This would enable customer to view their current usage so that there are not overages.

    56 votes
    New  ·  7 comments  ·  Admin Portal  ·  Admin →
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  5. Make call queue numbers available as outbound caller ID numbers in User Settings templates

    Currently numbers assigned to call queues are not available to be used as outbound caller ID numbers in User Settings templates. They appear in individual user settings, but when you are editing a template only site-level numbers appear. If you have numbers that point directly to a call queue, it will be likely that you will want that number to be the outbound caller ID number for members of that queue, and we don't want to have to set each user's caller ID separately without being able to use a template.

    56 votes
    Under Review  ·  5 comments  ·  Call Queues  ·  Admin →
    How important is this to you?

  6. Disable RingCentral App Auto-Update on macOS

    On macOS, the Ring Central application installs a helper tool that requires privilege elevation to complete the install. Enterprises like ours do not provide administrative privileges to end users, so they can not elevate privileges. The end result is the user sees a popup requesting authentication for an admin this is difficult to clear. The popup reopens when you click "Cancel" until you close the application and reopen it.

    56 votes
    Implemented  ·  0 comments  ·  Application  ·  Admin →
    How important is this to you?

  7. Site specific directory, Hide the company directory from specific users only

    Hi, We are working with a blind users on this application and we have multiple sites across the same Ringcentral account, it has been suggested I submit a feature request so that we can work towards hiding the company directory from specific users, this would allow for a site specific directory to only view the contacts from that site. At the moment the software is still unusable because our staff member is getting lost between the different sites as there is no way of her to be able to tell what site the extension is from, If we could filter…

    55 votes
    4 comments  ·  Application  ·  Admin →
    How important is this to you?

  8. Improve the overall expereince of National and International whitelisting

    As a company who have offices in the USA, the UK and Europe under different UID's I have identified that the overall whitelisting process needs looking at.

    1 - Improve the form that needs completing to remove 'International' as a UK user calling a UK Number, this is not an international number. So the wording needs improving on the forms.

    2 - When we submit a whitelisting form, it takes too long for the form to be processed when the support team pass it to team who process the forms. Can support reps not be enabled to do this.

    3…

    55 votes
    6 comments  ·  Other  ·  Admin →
    How important is this to you?
    Planned  ·  AdminJessica H. (Admin, RingCentral) responded

    We appreciate your feedback everyone. This is actively being looked into by our Fraud, Risk and Security team, along with our Account Management Teams. You'll start to see improvements over the next couple of months!

  9. Separate Directories in Multi-Site Environment

    Many customers use have a multi-site tenant and, at times, each independent agency is an individual business. So the user directories need to be segregated by group or by site - one group should not be able to see the phone extensions at another site.

    55 votes
    Future Consideration  ·  0 comments  ·  Admin Portal  ·  Admin →
    How important is this to you?

  10. Show DND status on Desk phone for colleagues to know.

    Currently, when setting our desk phones to DND only the user can see the DND status. Other employees cannot see the DND status set. Need an update so everyone in the organization is on the same page as to who is or isn't available

    55 votes
    Future Consideration  ·  6 comments  ·  Other  ·  Admin →
    How important is this to you?

  11. Caller ID Information Pass Through with call Transfer, Internal and External

    Issue is the transferring of caller ID information of external caller to the final receiving end party, specifically with consultative transferring. Example: Bob calls to Health Aid (Ring Central Customer). Sue answers phone. Bob wants to then be transferred to Kate. Sue starts transfer consultative transfer process....gets Kate on the line, "Hi Kate i have bob you, will you take call, yes great...standby"....then she transfers Bob to Kate. With that set up - the external caller ID info for BOB does not flow through to Kate. This is because Sue, when opting for consultative transfer, becomes the active call so…

    55 votes
    Implemented  ·  0 comments  ·  Admin Portal  ·  Admin →
    How important is this to you?

  12. Suppress pop-up notification for parked calls

    Recently everyone in my org started getting pop-up notifications for calls parked on private park lines. They find this incredibly annoying.Our typical call flow is for a receptionist to park a caller on a private park, then contact the intended recipient who can pick up the call from any phone in the building. For this to work, we've set up four private park locations and placed all four in presence for every phone in the building. But that causes the notifications to pop up for everyone's softphone because the parks are on the HUD. This didn't happen previously on the…

    55 votes
    Under Review  ·  3 comments  ·  Other  ·  Admin →
    How important is this to you?

  13. Could the "accept queue call" status be visible on all pages of the RC app or permanent visible

    We have noticed that many of ours users do change the option of the call queue status to do not accept and move it back to accept. But it happens also that they change to Do Not Accept and forget about that status and sometimes till days after notice that they do not get que calls.Therefore it would be a good idea to show the status permanent on the RC app Maybe on all app types but for sure on desktop app.

    55 votes
    Under Review  ·  0 comments  ·  Application  ·  Admin →
    How important is this to you?

  14. I have 5 users with all diffrent phone numbers. Why can't they all send text messages from the main phone number? th

    I need all 5 of my users to be able to text from our main company phone number. My customers don't recognize the phone number and think it's a scam.

    54 votes
    1 comment  ·  SMS/Text  ·  Admin →
    How important is this to you?

  15. Outbound Calls Tagged as Robocall | RingCentral

    Is there really no way of getting through this update?
    https://support.ringcentral.com/article/Outbound-Calls-Tagged-as-Robocall.html
    Outbound Calls Tagged as Robocall | RingCentral
    For cases such as businesses like Dr. Office, Clinic, Hospital, Law Office, Accounting Firm
    I hope it does make sense if this business make an outbound call and be tagged as Robo Call - definitely there will be a huge impact to this type of business.

    Having to call all this business clients or prospects and advise it's not a SPAM Call. Seems to be unrealistic solution.

    54 votes
    Under Review  ·  5 comments  ·  Admin Portal  ·  Admin →
    How important is this to you?

  16. AUTOMATICALLY SHARE NEW CONTACTS WITH TEAM

    While working remotely or in different offices, when receiving new calls, we individually add a new contact name, number and email. Yet this is not shared to the other users on our team. We were informed the procedure is to export and then import regularly, and then repeat to/from each team member? This is very time consuming and inefficient.

    54 votes
    Planned  ·  3 comments  ·  Application  ·  Admin →
    How important is this to you?

  17. configurable change time of presence status to inactivity

    current situation:
    The presence status automatically changes from "green" to "grey(offline)" after 15 minutes of inactivity, although the user is working on the PC (app in the background)

    Request:
    The change of the presence status in case of inactivity must be freely configurable (after time or no change) include the option to deactivate.

    54 votes
    Under Review  ·  12 comments  ·  Application  ·  Admin →
    How important is this to you?

  18. Is it possible to configure the number of times a prompt is repeated in the IVR system? Currently set to repeat 3 times, hard coded. I h...

    ...ave a flow in which if the person stays on the line I would like it to goto an extension. Currently the greeting repeats 3 times before going to the extension. This is not desired. It would be better if it repeated only once before going to the extension. With everything being configurable why is this setting hard coded? Thanks.. As it will give the customers option to select how many times they want the IVR Menu Greeting to play in case the caller will not press anything. As right now its fixed to play the IVR menu 3 times.…

    53 votes
    Under Review  ·  2 comments  ·  Application  ·  Admin →
    How important is this to you?

  19. Spoof Prevention / Prevent RingCentral numbers from being Spoofed by Fraudulent Services

    Account type: RingCentral MVP StandardA brief description of the business : naA high level description of the product or feature being requested: In the future, it would be great if there was some way to program the telephone service where a fraudulent entity would have no means of spoofing a number that is not legally theirs. A typical use case scenario explaining how your business would use the feature: Just for the numbers to only be usable for the subscribers that are on its own account, and be inaccessible for caller id use from fraudsters. It's hard to just keep…

    53 votes
    Planned  ·  9 comments  ·  Application  ·  Admin →
    How important is this to you?

  20. Update CNAME for all Carries in US and Canada

    Currently there are no automated way to update CNAME for carries in Canada or in US. This is causing a loss of sales revenue. Sales teams using RC to make calls and client are simply not answering because they think it is spam.Other issue is that caller id mainly in Canada and some carries in US doesnt show RC caller id and only shows the number not the CNAME

    53 votes
    Under Review  ·  7 comments  ·  Other  ·  Admin →
    How important is this to you?
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