12358 results found
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In the task window, you cannot move the side border, which is very inconvenient and prevents you from using your application.
Good afternoon, I really love your application, it will save me in difficult moments and makes me happy every day. And I would like to learn and help you improve it. I have encountered such a problem. In the task window, you cannot move the side border, which is very inconvenient and prevents you from using your application. Thank you for your attention, with hope for the best and all the best to you)
60 votes -
We can't delete tasks or remove them from already deleted groups.
We can't delete tasks or remove them from already deleted groups.
60 votes -
Workflows to be integrated with Shared Inbox
Workflows to be integrated with Shared Inbox.
This would allow customers to set up auto-responses using a shared inbox number.59 votes -
Administrator be able to see all users text messages
an admin to see all user text messages in the system. Not just when they sent or received a text but the content of the text.
59 votes -
SMS Monitoring
A request has been given by one of the customers who's asking for the ability to monitor incoming and outgoing SMS messages on all her users. They want to be able to monitor and check quality of SMS messages between clients and their employees.
59 votes -
Mark text messages, voicemails, missed call notifications as unread when already read
I'd like to be able to read text messages but still be able to mark them unread if for example I read a text but I am not able to reply until later that day. Marking it unread would make it bold again so that I know to see it again and it won't get lost among the read ones. I can't seem to figure out how to do this.
59 votes -
Advanced searching for contacts
When I am sorting call history or starting a new call, it should filter results from company, and first and last name. Currently it only filters results form first and last name of contact.
59 votes -
Admin control on AI notes - disable or enable automatic AI notes in Admin portal or Templates
As an Admin, I should be able to disable Automatic Call Notes for an end-user who has enabled it or set as a permission based on roles. Currently you can only disable or enable AI notes, but at the end-user level, only the user can control automatic call notes. There should also be a lock out option based on role or applied to a template.
USE CASE: I don't want ever internal to have Notes or Transcription turned on, but I want to allow the end-user to allow AI notes for external customer calls after they have asked permission. This…
58 votes -
Improve the overall expereince of National and International whitelisting
As a company who have offices in the USA, the UK and Europe under different UID's I have identified that the overall whitelisting process needs looking at.
1 - Improve the form that needs completing to remove 'International' as a UK user calling a UK Number, this is not an international number. So the wording needs improving on the forms.
2 - When we submit a whitelisting form, it takes too long for the form to be processed when the support team pass it to team who process the forms. Can support reps not be enabled to do this.
3…
58 votesWe appreciate your feedback everyone. This is actively being looked into by our Fraud, Risk and Security team, along with our Account Management Teams. You'll start to see improvements over the next couple of months!
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AUTOMATICALLY SHARE NEW CONTACTS WITH TEAM
While working remotely or in different offices, when receiving new calls, we individually add a new contact name, number and email. Yet this is not shared to the other users on our team. We were informed the procedure is to export and then import regularly, and then repeat to/from each team member? This is very time consuming and inefficient.
58 votes -
The text is cut off when editing the task
On RC Classic: When you open a task to edit it, you can press and hold the corner button that allows you to expand the field. This feature is missing in the new app.Why it's useful: When you have a lot more information to add to a task than just a few sentences, it becomes tedious to scroll through a tiny window to see what I was typing. Also, when editing, part of the text is simply cut off and disappears if you save the task. This is very inconvenient and interferes with work. Please fix this bug.
58 votes -
Separate Directories in Multi-Site Environment
Many customers use have a multi-site tenant and, at times, each independent agency is an individual business. So the user directories need to be segregated by group or by site - one group should not be able to see the phone extensions at another site.
57 votes -
Is it possible to configure the number of times a prompt is repeated in the IVR system? Currently set to repeat 3 times, hard coded. I h...
...ave a flow in which if the person stays on the line I would like it to goto an extension. Currently the greeting repeats 3 times before going to the extension. This is not desired. It would be better if it repeated only once before going to the extension. With everything being configurable why is this setting hard coded? Thanks.. As it will give the customers option to select how many times they want the IVR Menu Greeting to play in case the caller will not press anything. As right now its fixed to play the IVR menu 3 times.…
57 votes -
Caller ID Information Pass Through with call Transfer, Internal and External
Issue is the transferring of caller ID information of external caller to the final receiving end party, specifically with consultative transferring. Example: Bob calls to Health Aid (Ring Central Customer). Sue answers phone. Bob wants to then be transferred to Kate. Sue starts transfer consultative transfer process....gets Kate on the line, "Hi Kate i have bob you, will you take call, yes great...standby"....then she transfers Bob to Kate. With that set up - the external caller ID info for BOB does not flow through to Kate. This is because Sue, when opting for consultative transfer, becomes the active call so…
57 votes -
Enable Merge calls when Deskphone Pairing is enabled
Enable Merge calls when Deskphone Pairing is enabled
The customer is requesting the ability to use the Merge Call feature while Deskphone Pairing is enabled. Currently, it appears that this functionality is unavailable or limited when the deskphone is paired with the RingCentral app.
56 votes -
Update CNAME for all Carries in US and Canada
Currently there are no automated way to update CNAME for carries in Canada or in US. This is causing a loss of sales revenue. Sales teams using RC to make calls and client are simply not answering because they think it is spam.Other issue is that caller id mainly in Canada and some carries in US doesnt show RC caller id and only shows the number not the CNAME
56 votes -
Ability to answer Apple Verification Calls
The business will use ringcentral numbers as company's two factor authentication. Currently not able to answer phone calls coming from apple verification. The apple number is 18662753866
56 votes -
RC app search by department
In the RingCentral desktop app, would be a good option to be able to search by information found in the user profile, such as Department and Location.Often times in larger organizations, someone may be trying to reach someone in a particular department or location for a need, but may not know a name in that department or location.
56 votes -
Allow a Call Queue to disable voicemail
We'd like the option that if no reps are available to take a customer call, that the user simply be told that no reps are currently available and to try again later. Currently, that message is ONLY available if the queue (min 5 callers) is full. We need the ability to have this message if literally no one is available regardless if they are the only customer in the queue.
56 votes -
Admin import of contacts for users or whole company.
as an admin. i can import a CSV of contacts and assign users to add this too. IE whole company. or a check lists user 1. user 2. user 3. etc.
56 votes
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