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10232 results found

  1. RingCentral APP - Grouping Conversations/Messages

    In the RC Classic app, conversations in Teams and Direct Messages group together. The new App does not do this, each message is a separate line and it's actually really frustrating/ugly. Can you please allow the option or set it so that messaging groups together? This would make a bunch of my Engineers very happy.

    49 votes
    Planned  ·  4 comments  ·  Application  ·  Admin →
    How important is this to you?

  2. RC app search by department

    In the RingCentral desktop app, would be a good option to be able to search by information found in the user profile, such as Department and Location.Often times in larger organizations, someone may be trying to reach someone in a particular department or location for a need, but may not know a name in that department or location.

    49 votes
    Planned  ·  6 comments  ·  Application  ·  Admin →
    How important is this to you?

  3. SMS: Copy entire text message conversation with sender name & Number and date-time

    All manner of business is being conducted via SMS. As a lawyer, I often have to go back and show what the conversation was, what was actually said. Others also have this need. ParticularThe information is already there and available. All that is needed is a "copy" button that will copy the conversation so that it can be pasted into a wordprocessor for saving. (Nicely formated print to PDF would be lively, but baby steps)Similar idea exists with 61 votes as of today " SMS: print option for text messaging" But asks for printing. This new post to ask for…

    49 votes
    16 comments  ·  Other  ·  Admin →
    How important is this to you?
    Planned  ·  AdminJessica H. (Admin, RingCentral) responded
    Update as of 1/23/23 - this functionality is coming in Q2 2023, no specific ETA yet. Coming December 2022: the ability to export and save SMS conversations.

  4. On the transfer call, it should show the caller number NOT the extension that transferred the call

    To better explain this: When the receptionist transfers a call to me, the caller ID shows "Reception" NOT the actual caller's caller ID. This can be very confusing. When I pick up the phone call that shows "Reception", it is not the receptionist. The person on the phone, is the person who was transferred to me. This causes a lot of surprise as to who I am speaking to. As you can imagine, when picking up a phone call, it would be very helpful to know who you are speaking with.

    49 votes
    Implemented  ·  0 comments  ·  Other  ·  Admin →
    How important is this to you?

  5. Switch to toggle back to the Old RingCentral App Layout

    Ability to have the ability to go back to Old RingCentral Layout

    49 votes
    Under Review  ·  21 comments  ·  Application  ·  Admin →
    How important is this to you?

  6. Send voice messages over chat

    As a user I'd like to record a quick voice message and send that as an attachment in the chat pane. Like you can do in Whatsapp.Just press a button to record voice, speak your message, then click a button to stop recording. Then send.At the other end, recipient sees the sent file, they click to play the audio, click to stop, click to download it etc.

    49 votes
    Implemented  ·  27 comments  ·  Team Messaging  ·  Admin →
    How important is this to you?

  7. Ability of the Admin to Configure "Launch an external app or website for incoming calls" For All Users

    The "Launch an external app or website for incoming calls" can be configured by individual user. I want a feature wherein the super admin or admin of the account has the capability to configure it for all of the users

    49 votes
    Under Review  ·  6 comments  ·  Admin Portal  ·  Admin →
    How important is this to you?

  8. Call Log - Enhancements

    If a user is locked down to only see his own sites calls, when he clicks on call logs you see your own call logs, then when you click on search you have to go through each user at your site one at a time. What we require adding as a feature is the ability to have select all radio button, so all users at that site are displayed for their manager. So he can see call recordings for the whole site easier than having to click on individual users. They do not want to give this user full company…

    49 votes
    Under Review  ·  1 comment  ·  Accessibility  ·  Admin →
    How important is this to you?

  9. Allow SMS Outbound Caller ID Change

    Feature that allows admins to change SMS caller ID for users.

    48 votes
    Under Review  ·  4 comments  ·  SMS/Text  ·  Admin →
    How important is this to you?

  10. Assign CNAM to individual users direct numbers via Admin Portal

    If Ring Central allows for company's main number and NAME to be uploaded to National Caller ID Database , why can't NAMES of individual direct dial numbers be uploaded as well? It would be a HUGE help. On top of that - It appears RingCentral is able to handle these requests already via support tickets: https://community.ringcentral.com/questions/90424/can-we-assign-cnam-to-individual-users-direct-numb.html

    48 votes
    Under Review  ·  5 comments  ·  Other  ·  Admin →
    How important is this to you?

  11. Longest Idle Call Queue Fix

    Longest Idle currently resets when switching to DND or making any type of call. Users can manipulate this my quickly switching DND on then off AND/OR by making quick calls to remain last in the queue and avoid calls.I propose that Longest Idle's idle time is only reset by taking a Queue / External call

    48 votes
    Under Review  ·  6 comments  ·  Other  ·  Admin →
    How important is this to you?

  12. Colorblind Setting

    Allow users to enable a colorblind feature that makes presence indicators change to shapes (X, checkmark, -) for "Do not disturb", "Available", and "In a a call". A significant portion of the population cannot distinguish between the green and red dots currently being used to represent presence in the application.

    48 votes
    Under Review  ·  5 comments  ·  Accessibility  ·  Admin →
    How important is this to you?

  13. Reinstate Copy / Duplicate team

    In New RC, it appears there is not a way to duplicate / copy a team. This feature is widely and heavily used within our org. We have a template team with members and tasks for each project, and this team is duplicated every time a new project lands. This is used a significant number of times a day/week, and incredibly critical to our org. needs.Without this feature, the RC app is very useless to us in terms of internal project and time management.

    48 votes
    Planned  ·  7 comments  ·  Application  ·  Admin →
    How important is this to you?

  14. Call waiting / Busy

    A forwarding under "If no one answers" does not work, but you get a busy signal.

    SHOULD: busy forward "If I'm already on the phone, please forward it"
    busy forward internal
    busy forward external

    48 votes
    2 comments  ·  Other  ·  Admin →
    How important is this to you?

  15. Receiving OTP from the bank using the RingCentral Number

    Customer needs to receive the OTP from the bank using his RingCentral Number

    47 votes
    Under Review  ·  3 comments  ·  Application  ·  Admin →
    How important is this to you?

  16. Per-user outbound caller ID list customization and search feature.

    We have 281 company numbers and it would be nice if we could customize the outbound caller ID list list on a per-user basis so that users would only see the numbers they need to call out of. Currently, they have to wade through every single company number to choose the one they want. We can set the default one for them with a template, but some users regularly need to make calls from multiple company numbers. A search feature would also be nice in the RingCentral app on desktop app and RingCentral Mobile apps when selecting a "Call from:"…

    46 votes
    Under Review  ·  4 comments  ·  Application  ·  Admin →
    How important is this to you?

  17. Feature to disable Beeping for Call Waiting in queues

    We have call queues set up and when a call is waiting in a queue to speak with an employee, if that employee is logged into the queue but happens to be on a call, both parties on that call hear beeps.Our employees do not use physical phones. They either use the desktop or mobile app.I spent over 90 minutes chatting with RC support yesterday and setting up new extensions, removing call monitoring, removing and reinstalling the desktop and phone apps, etc. Just a whirlwind of "let's try this to see if it works", all the while there is no…

    46 votes
    Under Review  ·  0 comments  ·  Call Queues  ·  Admin →
    How important is this to you?

  18. Stop Queue Call from Ringing on Offline Users!

    I have discovered that Call Queue calls will arrive to members who are Offline (Offline being laptop shut down, or user not logged into a computer).On our busiest call Queue which is setup as Rotating, the calls are arriving to offline members and then ringing out on it’s maximum wait time, and then moving onto the next offline person. This is contradictory to the guidance on your own website on how a call queue will behave, but support have stated this is normal system behaviour.This happens on all Queue types (Simultaneous, Rotating and Sequential).Please update your systems ASAP as this…

    46 votes
    Under Review  ·  1 comment  ·  Call Queues  ·  Admin →
    How important is this to you?

  19. Folders or Subcategories within the HUD Feature

    Having the ability to create folders or subcategories under the HUD feature would allow those user's who have many extensions listed, to be able to sort through those extensions to more easily locate the extensions they need at any particular moment or day. All user's who use the HUD feature would benefit from an additional features like this.It would simply work exactly like Folders under the Message tab. Have the ability to add new Folders, name the Folder, place extensions in the Folder, and move the Folders' orders.

    46 votes
    Planned  ·  0 comments  ·  HUD & Presence  ·  Admin →
    How important is this to you?

  20. Looking to see Custom Status in HUD without having to click the profile picture

    Users are unable to see the Custom Status in HUD, they can only see in the Message area/if they are sending Messages to each other; this was a feature in the old RC Phone app and we'd like to see it again in this one.Users can click on the profile picture in the popped-in HUD page to see the custom status (does not work on the popped-out HUD) and this is an extra click. We'd like to just see the status without having to do that like we could in the old app.

    46 votes
    1 comment  ·  HUD & Presence  ·  Admin →
    How important is this to you?
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