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10089 results found

  1. Custom Emojis

    It's a fun thing for a team to do, it's a feature in Slack that we all miss.

    63 votes
    Under Review  ·  20 comments  ·  Application  ·  Admin →
    How important is this to you?

  2. Call Queue voicemails available in RC APP and GUI interface

    Ability to view/listen/delete voicemails left in a call Call Queue from both RC app and web interface.

    63 votes
    Under Review  ·  0 comments  ·  Call Queues  ·  Admin →
    How important is this to you?

  3. Ability to remove/hide users from the directory/contact list

    The request is for the ability to hide certain individuals (bosses, Management, etc.) within Numbers/User details from the directory.

    62 votes
    Planned  ·  3 comments  ·  Admin Portal  ·  Admin →
    How important is this to you?

  4. Call Queue Members Should Be Able to Receive SMS from the Call Queue Direct Numbers

    Call Queue Members Should Be Able to Receive SMS from the Call Queue Direct Numbers

    62 votes
    Under Review  ·  7 comments  ·  Application  ·  Admin →
    How important is this to you?

  5. Allow more than one source of SSO for different domains

    Allow more than one source of SSO for different domains such as different Microsoft tenants. Therefore, if you have a variety of email domains amongst your users, you can specify different sources of SSO for those domain if necessary.

    62 votes
    Under Review  ·  2 comments  ·  Admin Portal  ·  Admin →
    How important is this to you?

  6. Add External Number to Presence or show up Speed dial numbers to phone screen (Phones from RingCentral)

    Presence feature is only for RingCentral numbers. Hoping to add external numbers to show on phone's screen for Presence. Or if possible, speed dial numbers can be added to show in phone's screen.

    61 votes
    Under Review  ·  6 comments  ·  Other  ·  Admin →
    How important is this to you?

  7. Super Admin Can View any Message/FAX/Voicemail

    The Super Admin account, as well as other accounts granted this needed permission, should be able to view the messages on any user/line. The lack of this ability causes some headaches and seems obvious since the admin can always change the password for that user, then view messages. That solution causes headache for the admin and user.

    61 votes
    Under Review  ·  13 comments  ·  Admin Portal  ·  Admin →
    How important is this to you?

  8. Allow option to record inbound calls but not internal calls (extension to extension)

    Currently the only options on RingCentral appear to be either automatic recording inbound calls and/or outbound calls OR on demand recording of inbound and/or outbound calls. The problem with this, is that it appears that RIngCentral treats even internal calls (extension to extension) as an inbound or outbound call and records these conversations. Our organization has never recorded internal calls from our employees as it feels a bit like "big brother" and we frankly do not need this option. There should be an option to allow us the option to choose to not record these internal calls unless we so…

    61 votes
    Under Review  ·  7 comments  ·  Other  ·  Admin →
    How important is this to you?

  9. analytics retention policy

    it would be better if we can go back to our analytics report for more than 6 months, at least 1 yr to 2 yrs, so we can compare our statistics from the previous year to this date/year

    60 votes
    Under Review  ·  6 comments  ·  Admin Portal  ·  Admin →
    How important is this to you?

  10. In the task window, you cannot move the side border, which is very inconvenient and prevents you from using your application.

    Good afternoon, I really love your application, it will save me in difficult moments and makes me happy every day. And I would like to learn and help you improve it. I have encountered such a problem. In the task window, you cannot move the side border, which is very inconvenient and prevents you from using your application. Thank you for your attention, with hope for the best and all the best to you)

    60 votes
    Under Review  ·  0 comments  ·  App Tasks/Events/Calendar  ·  Admin →
    How important is this to you?

  11. We can't delete tasks or remove them from already deleted groups.

    We can't delete tasks or remove them from already deleted groups.

    60 votes
    Under Review  ·  0 comments  ·  Team Messaging  ·  Admin →
    How important is this to you?

  12. SMS Outbound Caller ID Change

    Allow SMS Outbound Caller ID Change
    to have the options to toggle between numbers

    59 votes
    2 comments  ·  SMS/Text  ·  Admin →
    How important is this to you?

  13. Mark text messages, voicemails, missed call notifications as unread when already read

    I'd like to be able to read text messages but still be able to mark them unread if for example I read a text but I am not able to reply until later that day. Marking it unread would make it bold again so that I know to see it again and it won't get lost among the read ones. I can't seem to figure out how to do this.

    59 votes
    Implemented  ·  20 comments  ·  Admin →
    How important is this to you?

  14. Turn Off Extension Dialing Options

    RingCentral Users with consecutive extensions (ie 117, 133) are receiving inbound calls from individuals calling a Call Queue of which they are not part of. If the inbound caller presses a phone tree option multiple times, the call is routed to the RC Users extension rather than the phone tree option. Is there a way to turn off extension dialing since we do not use extensions and would prefer the Inbound Caller remain in the respected Call Queue?

    59 votes
    Under Review  ·  14 comments  ·  Other  ·  Admin →
    How important is this to you?

  15. Add Public Holidays into the Call Queue Schedule

    I understand that we have custom rules in place but when you are a big organisation with multiple call queues in different time zones the config can become a mess.We have simplified our call queues by using the overflow features instead of custom rules. This has set our routing in place and now we want a feature to be able to specify when the office will be closed.We should be able to input public holidays in the schedule, automatically setting that call queue to not available on the specific days.

    59 votes
    7 comments  ·  Call Queues  ·  Admin →
    How important is this to you?

  16. Set Intercom Feature In Bulk.

    When going through to turn on which phones are permitted to accept intercom calls it would be helpful to be able to do this in bulk for multiple or all phones at once for each site. An option to just select all phones and apply an intercom template, similar to how we can do with page groups would help save time from having to do them one by one manually.

    59 votes
    Under Review  ·  2 comments  ·  Admin Portal  ·  Admin →
    How important is this to you?

  17. Audio Tone when a call disconnects

    A small but impactful feature that other systems we've used have is an audio tone/cue when a call is disconnected, whether abruptly or when a call is naturally ended. For anyone using a softphone and using multiple windows on a screen, sometimes it is hard to know if the call was disconnected or if the window is lost somewhere on the screen. Time is spent double checking if a call is still active or not rather than having something notify you appropriately.

    58 votes
    Under Review  ·  7 comments  ·  Application  ·  Admin →
    How important is this to you?

  18. Automated SMS

    I want to automate SMS messages when clients make appointments, so that they can confirm or reschedule with the sms messaging.

    58 votes
    Planned  ·  2 comments  ·  Other  ·  Admin →
    How important is this to you?

  19. The text is cut off when editing the task

    On RC Classic: When you open a task to edit it, you can press and hold the corner button that allows you to expand the field. This feature is missing in the new app.Why it's useful: When you have a lot more information to add to a task than just a few sentences, it becomes tedious to scroll through a tiny window to see what I was typing. Also, when editing, part of the text is simply cut off and disappears if you save the task. This is very inconvenient and interferes with work. Please fix this bug.

    58 votes
    Under Review  ·  1 comment  ·  Team Messaging  ·  Admin →
    How important is this to you?

  20. Call Park Notification Control in the RingCentral Desktop App

    We need the ability to control the notification sound you get in the RingCentral app when a call gets parked. Currently, we have no control over it as it is tied to the "Direct messages" notification setting. If you change the Direct message notification sound, the parked call sound also switches over to that sound. It is very annoying as it makes you think you are getting a direct message every time a call gets parked. Ultimately, I would like to be able to disable the parked call notification all together. So if we had the choice to both change…

    57 votes
    Under Review  ·  7 comments  ·  Application  ·  Admin →
    How important is this to you?
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