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10983 results found

  1. Audio Tone when a call disconnects

    A small but impactful feature that other systems we've used have is an audio tone/cue when a call is disconnected, whether abruptly or when a call is naturally ended. For anyone using a softphone and using multiple windows on a screen, sometimes it is hard to know if the call was disconnected or if the window is lost somewhere on the screen. Time is spent double checking if a call is still active or not rather than having something notify you appropriately.

    75 votes
    Under Review  ·  13 comments  ·  Application  ·  Admin →
    How important is this to you?

  2. Custom fax coverpage upload allowable for Email faxes please!!! - HIPPA

    Good afternoon,I was very happy to see that Ring Central Desktop ap fax allows me to create a custom fax cover sheet to add on all outgoing faxes processed through the desktop ap because our company is required to have a specific HIPPA statement on our fax cover sheet. However, in attempting to streamline the efficency of outbound faxing by using the email fax submmission ##########@rcfax.com and typing into the subject line, the current RC platform doesn't allow this same custom coverpage to be uploaded into the default outgoing fax settings area. Therefore I have to still copy and paste…

    75 votes
    Future Consideration  ·  37 comments  ·  Fax  ·  Admin →
    How important is this to you?

  3. Enable/Disable OnDemand Call Recording by user (not system wide)

    Currently, the feature Call Recording OnDemand is either enabled or disabled system wide. Request to have the possibility to set it via user, as is the case with Automatic Call Recording.

    74 votes
    Under Review  ·  6 comments  ·  Admin Portal  ·  Admin →
    How important is this to you?

  4. Call waiting to apply on call queue members.

    Call queue members to have call waiting enabled.

    74 votes
    Under Review  ·  7 comments  ·  Call Queues  ·  Admin →
    How important is this to you?

  5. I want the ability to ignore calls coming in on a call queue

    Our calls all come in on a call queue, so the phone rings everybody in the office. If I know the call isn't for me, I would like to be able to ignore the call. Currently when I click "ignore", it stops ringing for a second, then just starts ringing again. So basically the ignore button does nothing. Can you make it so clicking ignore stops that call from ringing me (or anyone else who clicks ignore)?

    74 votes
    Under Review  ·  13 comments  ·  Application  ·  Admin →
    How important is this to you?

  6. Give a reminder when calls are in Park

    Calls in Park don’t get a reminder that there is a call waiting. One can also forget what # the call is parked on.

    74 votes
    Planned  ·  18 comments  ·  Other  ·  Admin →
    How important is this to you?

  7. TAPI Driver

    Interface to enable click-to-dial for software like CRMs, such as ConnectWise Manage. There is one product on the market (CallSight) that has a monopoly on this feature and charges monthly for a driver that should be provided by RingCentral directly.

    73 votes
    Under Review  ·  0 comments  ·  Other  ·  Admin →
    How important is this to you?

  8. SMS Signature

    Ability have a signature at the end of every SMS so there is no need to type it in manually.

    72 votes
    New  ·  21 comments  ·  SMS/Text  ·  Admin →
    How important is this to you?

  9. Restore deleted text messages

    Need to have access for deleted text messages

    72 votes
    Under Review  ·  13 comments  ·  SMS/Text  ·  Admin →
    How important is this to you?

  10. User group access call log of the same user group

    ☐I have sales department that for training purposes would like to access call log for their own department. I don't want them to be in manager/admin group because they should not see call log of management or CEO.

    72 votes
    Future Consideration  ·  15 comments  ·  Application  ·  Admin →
    How important is this to you?

  11. Save custom status

    I understand that we can set a custom status and I understand that there are 6 "canned" statuses. I would like the ability to either edit those 6 canned "slots" or add my own custom statuses that I might use frequently. I would find this super useful during work from home times.Examples: "Picking up the kiddo from school", "Away for lunch", etc.

    71 votes
    Implemented  ·  13 comments  ·  Application  ·  Admin →
    How important is this to you?

  12. Include SMS on export data fields

    Include SMS on export data

    69 votes
    Under Review  ·  16 comments  ·  SMS/Text  ·  Admin →
    How important is this to you?

  13. Call Transfer issues on a ring central land line phone. Example: When an incoming call is fielded by the receptionist, the caller then t...

    ...ells the receptionist who they need to speak with. So the receptionist then transfers the call to that agent/assistant. However the callers name should appear on the agent/assistant caller id and not the receptionists name (which is currently the case. ). Why this matter needs to be addressed Reason # 1. because when the agent/assistant goes to answer the call they assume the receptionist is calling them and not a client. Reason # 2 When the agent/assistant goes to return a missed call and selects call back it calls back the receptionist and not the actual client who called them.…

    68 votes
    Implemented  ·  0 comments  ·  Admin →
    How important is this to you?

  14. Allow option to record inbound calls but not internal calls (extension to extension)

    Currently the only options on RingCentral appear to be either automatic recording inbound calls and/or outbound calls OR on demand recording of inbound and/or outbound calls. The problem with this, is that it appears that RIngCentral treats even internal calls (extension to extension) as an inbound or outbound call and records these conversations. Our organization has never recorded internal calls from our employees as it feels a bit like "big brother" and we frankly do not need this option. There should be an option to allow us the option to choose to not record these internal calls unless we so…

    68 votes
    Under Review  ·  9 comments  ·  Other  ·  Admin →
    How important is this to you?

  15. Company Phonebook for all users from one single upload

    It would be very helpful if there is an option to upload a company wide phonebook that will be used by all users. I just spoke to Ringcentral support and was advised that at the moment, the only option is to upload individually to each user which is not ideal and time consuming. A better option would be to upload to the admin portal and all users can pull the contacts from there and it would be great if each user is given an option when saving a new contact to either save it as a local contact (for their…

    68 votes
    Planned  ·  8 comments  ·  Contacts  ·  Admin →
    How important is this to you?

  16. Super Admin Can View any Message/FAX/Voicemail

    The Super Admin account, as well as other accounts granted this needed permission, should be able to view the messages on any user/line. The lack of this ability causes some headaches and seems obvious since the admin can always change the password for that user, then view messages. That solution causes headache for the admin and user.

    67 votes
    Under Review  ·  14 comments  ·  Admin Portal  ·  Admin →
    How important is this to you?

  17. Allow multiple people to call monitor at the same time

    Useful for training multiple people at the same time to be able to have both (or all) be able to listen on one call. Call monitoring is great because you don't need to set up y connectors

    67 votes
    Under Review  ·  6 comments  ·  Other  ·  Admin →
    How important is this to you?

  18. Add External Number to Presence or show up Speed dial numbers to phone screen (Phones from RingCentral)

    Presence feature is only for RingCentral numbers. Hoping to add external numbers to show on phone's screen for Presence. Or if possible, speed dial numbers can be added to show in phone's screen.

    66 votes
    Under Review  ·  7 comments  ·  Other  ·  Admin →
    How important is this to you?

  19. Set Users Status on their behalf

    It would be nice to be able to set a users status remotely to DND if they are away from their desk or out of office.

    66 votes
    Under Review  ·  15 comments  ·  Other  ·  Admin →
    How important is this to you?

  20. Domain Control

    Please add a "domain control" option. It would be really nice to block people from creating "personal" RingCentral accounts using a corporately controlled domain email address.

    66 votes
    Implemented  ·  15 comments  ·  Application  ·  Admin →
    How important is this to you?
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