8177 results found
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Allow option to record inbound calls but not internal calls (extension to extension)
Currently the only options on RingCentral appear to be either automatic recording inbound calls and/or outbound calls OR on demand recording of inbound and/or outbound calls. The problem with this, is that it appears that RIngCentral treats even internal calls (extension to extension) as an inbound or outbound call and records these conversations. Our organization has never recorded internal calls from our employees as it feels a bit like "big brother" and we frankly do not need this option. There should be an option to allow us the option to choose to not record these internal calls unless we so…
57 votes -
Company Phonebook for all users from one single upload
It would be very helpful if there is an option to upload a company wide phonebook that will be used by all users. I just spoke to Ringcentral support and was advised that at the moment, the only option is to upload individually to each user which is not ideal and time consuming. A better option would be to upload to the admin portal and all users can pull the contacts from there and it would be great if each user is given an option when saving a new contact to either save it as a local contact (for their…
56 votes -
Disable RingCentral App Auto-Update on macOS
On macOS, the Ring Central application installs a helper tool that requires privilege elevation to complete the install. Enterprises like ours do not provide administrative privileges to end users, so they can not elevate privileges. The end result is the user sees a popup requesting authentication for an admin this is difficult to clear. The popup reopens when you click "Cancel" until you close the application and reopen it.
55 votes -
Could the "accept queue call" status be visible on all pages of the RC app or permanent visible
We have noticed that many of ours users do change the option of the call queue status to do not accept and move it back to accept. But it happens also that they change to Do Not Accept and forget about that status and sometimes till days after notice that they do not get que calls.Therefore it would be a good idea to show the status permanent on the RC app Maybe on all app types but for sure on desktop app.
54 votes -
Add the team folder feature back
Add the folder feature back for easy organizing amongst teams
53 votes -
Synchronize Contact List
Customer wants to have an access to have her contact list be shared or automatically be uploaded on other extension
53 votes -
Allow multiple people to call monitor at the same time
Useful for training multiple people at the same time to be able to have both (or all) be able to listen on one call. Call monitoring is great because you don't need to set up y connectors
53 votes -
Allow more than one source of SSO for different domains
Allow more than one source of SSO for different domains such as different Microsoft tenants. Therefore, if you have a variety of email domains amongst your users, you can specify different sources of SSO for those domain if necessary.
52 votes -
Automated SMS
I want to automate SMS messages when clients make appointments, so that they can confirm or reschedule with the sms messaging.
52 votes -
Is it possible to configure the number of times a prompt is repeated in the IVR system? Currently set to repeat 3 times, hard coded. I h...
...ave a flow in which if the person stays on the line I would like it to goto an extension. Currently the greeting repeats 3 times before going to the extension. This is not desired. It would be better if it repeated only once before going to the extension. With everything being configurable why is this setting hard coded? Thanks.. As it will give the customers option to select how many times they want the IVR Menu Greeting to play in case the caller will not press anything. As right now its fixed to play the IVR menu 3 times.…
51 votes -
Hide Contacts from RingCentral Contacts List
I'd ike to be able to hide some accounts from the contacts list, within the RingCentral desktop app. For example, we have an account assigned to someone who hasn't started working yet. For now, I don't want them to show up within the Contact List.
51 votesImplemented ·
AdminJessica Hernandez
(Community and Social Media Engagement Manager, RingCentral)
responded
Company Directory Control enables admins to take control of the company contacts shown on employees' clients. Through this feature, you can hide specific contacts in your company directory from being seen in the RingCentral app. Learn more here: https://support.ringcentral.com/app/admin/desktop-web/managing-company-directory-ringcentral-online-account.html -
Caller ID Information Pass Through with call Transfer, Internal and External
Issue is the transferring of caller ID information of external caller to the final receiving end party, specifically with consultative transferring. Example: Bob calls to Health Aid (Ring Central Customer). Sue answers phone. Bob wants to then be transferred to Kate. Sue starts transfer consultative transfer process....gets Kate on the line, "Hi Kate i have bob you, will you take call, yes great...standby"....then she transfers Bob to Kate. With that set up - the external caller ID info for BOB does not flow through to Kate. This is because Sue, when opting for consultative transfer, becomes the active call so…
51 votes -
Send a Reply Text When a Text is Received
It lets a client/potential client know that their text was received.
50 votes -
HUD for iOS mobile app
The HUD feature in the desktop app is extremely useful. I'm hoping you'll be able to incorporate this feature into the iOS mobile app as well. That way, I'll be able to check incoming calls while on an active call, and I'll know who to call back just in case that call goes unanswered by my team members.
50 votes -
RingCentral APP - Grouping Conversations/Messages
In the RC Classic app, conversations in Teams and Direct Messages group together. The new App does not do this, each message is a separate line and it's actually really frustrating/ugly. Can you please allow the option or set it so that messaging groups together? This would make a bunch of my Engineers very happy.
49 votes -
On the transfer call, it should show the caller number NOT the extension that transferred the call
To better explain this: When the receptionist transfers a call to me, the caller ID shows "Reception" NOT the actual caller's caller ID. This can be very confusing. When I pick up the phone call that shows "Reception", it is not the receptionist. The person on the phone, is the person who was transferred to me. This causes a lot of surprise as to who I am speaking to. As you can imagine, when picking up a phone call, it would be very helpful to know who you are speaking with.
49 votes -
Colorblind Setting
Allow users to enable a colorblind feature that makes presence indicators change to shapes (X, checkmark, -) for "Do not disturb", "Available", and "In a a call". A significant portion of the population cannot distinguish between the green and red dots currently being used to represent presence in the application.
48 votes -
Disable Call Waiting tone on soft phone
I would like to have an option to be able to disable the Call Waiting tone when using the RC Phone app. I would like to keep the pop-up, but not have the Call Waiting tone in my ear when a second call comes in.
48 votes -
SMS: Copy entire text message conversation with sender name & Number and date-time
All manner of business is being conducted via SMS. As a lawyer, I often have to go back and show what the conversation was, what was actually said. Others also have this need. ParticularThe information is already there and available. All that is needed is a "copy" button that will copy the conversation so that it can be pasted into a wordprocessor for saving. (Nicely formated print to PDF would be lively, but baby steps)Similar idea exists with 61 votes as of today " SMS: print option for text messaging" But asks for printing. This new post to ask for…
48 votesPlanned ·AdminJessica Hernandez
(Community and Social Media Engagement Manager, RingCentral)
responded
Update as of 1/23/23 - this functionality is coming in Q2 2023, no specific ETA yet. Coming December 2022: the ability to export and save SMS conversations. -
Advanced searching for contacts
When I am sorting call history or starting a new call, it should filter results from company, and first and last name. Currently it only filters results form first and last name of contact.
48 votes
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