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10643 results found

  1. Be able to set up text templates for recurring texts used by team members

    80 votes
    47 comments  ·  SMS/Text  ·  Admin →
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  2. We are one company with all the same client contacts. Ring Central should make a solution for sharing a contact list that would be global to all users. Clients are added and phone numbers updated in one place to be shared across all users. This improved efficiencies in a company, and seems like it should already be a standard feature

    79 votes
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  3. Customer wanted to show their caller ID name even when calling mobile numbers

    78 votes
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  4. Requesting consideration for streaming support of music / message on hold sources like Mood Media (Muzak), Easy on Hold, etc. Customers are requesting this feature due to the changing demands of the industry to get their messaging to current and prospective customers, and the limitations of embedded music on hold don't allow for the organization to change quickly enough.

    77 votes
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  5. We have 44 offices in 5 states. Each state has a different District Manager. Currently anyone we add to get a 911 alert, gets the 911 alert regardless of which state the 911 call was made from. It would be helpful if we could say "If someone from these 10 numbers calls 911, alert this person" and do that for all 190 lines so the district managers could be notified of emergencies in their territories, rather than being alerted for all territories even if it's not theirs.

    77 votes
    4 comments  ·  Other  ·  Admin →
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    I understand that the original request specifies 911 notification routing based on the called number. However, if we implemented site-based 911 notification routing, would that still meet the requirements, as Craig mentioned in his comment below? I would appreciate your feedback.

  6. As a super admin we should have access to all users passwords without having to change their password or pin! As owners of the business and phone account we shouldn't have to go through this to protect ourselves from suspicious activity from employees! You are putting us at risk without this ability! I call technical support and all they tell me is to change the pin or password but even if I do that the person assigned to that extension gets an automatic email and voicemail from Ringcentral that their setting has been changed or modified! That sucks.

    77 votes
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  7. 77 votes
    Planned  ·  0 comments  ·  Application  ·  Admin →
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  8. When on a call, there is currently no way to automatically silence or forward incoming calls. This is disruptive to the current call, especially because the ringing of the incoming call is louder than the person on the current call. The user can choose to send the incoming call to voicemail, but there are still several second of disruption which can be very distracting. The solution would essentially mean making the user automatically enter DND mode when they are on a call or video.

    77 votes
    Under Review  ·  3 comments  ·  Application  ·  Admin →
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  9. current situation:
    The presence status automatically changes from "green" to "grey(offline)" after 15 minutes of inactivity, although the user is working on the PC (app in the background)

    Request:
    The change of the presence status in case of inactivity must be freely configurable (after time or no change) include the option to deactivate.

    77 votes
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  10. Since fax history is only available for 30 days, the transmission notification email should have an option to include the fax as an attachment.

    75 votes
    Under Review  ·  6 comments  ·  Application  ·  Admin →
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  11. Account type: RingCentral MVP StandardA brief description of the business : naA high level description of the product or feature being requested: In the future, it would be great if there was some way to program the telephone service where a fraudulent entity would have no means of spoofing a number that is not legally theirs. A typical use case scenario explaining how your business would use the feature: Just for the numbers to only be usable for the subscribers that are on its own account, and be inaccessible for caller id use from fraudsters. It's hard to just keep…

    74 votes
    Planned  ·  13 comments  ·  Application  ·  Admin →
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  12. Call queue members to have call waiting enabled.

    74 votes
    Under Review  ·  7 comments  ·  Call Queues  ·  Admin →
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  13. Call queue groups should also be visable on the hud, not just on contactsON Service Web it is stated that 'call queues (groups) can be made visible in the directory," It should also visable on UO desktop app under - Phone - HUD

    74 votes
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  14. Currently, the feature Call Recording OnDemand is either enabled or disabled system wide. Request to have the possibility to set it via user, as is the case with Automatic Call Recording.

    73 votes
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  15. Calls in Park don’t get a reminder that there is a call waiting. One can also forget what # the call is parked on.

    73 votes
    Planned  ·  18 comments  ·  Other  ·  Admin →
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  16. It will be very beneficial to have an option to assign the company fax number to multiple user extensions instead to only one.

    73 votes
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  17. Interface to enable click-to-dial for software like CRMs, such as ConnectWise Manage. There is one product on the market (CallSight) that has a monopoly on this feature and charges monthly for a driver that should be provided by RingCentral directly.

    72 votes
    Under Review  ·  0 comments  ·  Other  ·  Admin →
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  18. ☐I have sales department that for training purposes would like to access call log for their own department. I don't want them to be in manager/admin group because they should not see call log of management or CEO.

    72 votes
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  19. Need to have access for deleted text messages

    71 votes
    Under Review  ·  13 comments  ·  SMS/Text  ·  Admin →
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  20. Good afternoon,I was very happy to see that Ring Central Desktop ap fax allows me to create a custom fax cover sheet to add on all outgoing faxes processed through the desktop ap because our company is required to have a specific HIPPA statement on our fax cover sheet. However, in attempting to streamline the efficency of outbound faxing by using the email fax submmission ##########@rcfax.com and typing into the subject line, the current RC platform doesn't allow this same custom coverpage to be uploaded into the default outgoing fax settings area. Therefore I have to still copy and paste…

    71 votes
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