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9677 results found

  1. Since fax history is only available for 30 days, the transmission notification email should have an option to include the fax as an attachment.

    69 votes

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    Under Review  ·  4 comments  ·  Application  ·  Admin →
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  2. Currently, the feature Call Recording OnDemand is either enabled or disabled system wide. Request to have the possibility to set it via user, as is the case with Automatic Call Recording.

    68 votes

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  3. Call queue members to have call waiting enabled.

    68 votes

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    Under Review  ·  5 comments  ·  Call Queues  ·  Admin →
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  4. ☐I have sales department that for training purposes would like to access call log for their own department. I don't want them to be in manager/admin group because they should not see call log of management or CEO.

    68 votes

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  5. ...ells the receptionist who they need to speak with. So the receptionist then transfers the call to that agent/assistant. However the callers name should appear on the agent/assistant caller id and not the receptionists name (which is currently the case. ). Why this matter needs to be addressed Reason # 1. because when the agent/assistant goes to answer the call they assume the receptionist is calling them and not a client. Reason # 2 When the agent/assistant goes to return a missed call and selects call back it calls back the receptionist and not the actual client who called them.…

    67 votes

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    Implemented  ·  0 comments  ·  Admin →
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  6. The customer would like to have Auto-Forwarding feature on his SMS/Text whenever he's out of office to make sure that the SMS will be handled perfectly by his assigned extension

    67 votes

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  7. I was unaware of Ringcentral's data retention policy and lost access to my prior call recordings. It would be very helpful to be able to recover these call recordings past the 90 day retention window.

    67 votes

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    Under Review  ·  3 comments  ·  Application  ·  Admin →
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  8. Please add a "domain control" option. It would be really nice to block people from creating "personal" RingCentral accounts using a corporately controlled domain email address.

    65 votes

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    Implemented  ·  15 comments  ·  Application  ·  Admin →
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  9. It would be very helpful if there is an option to upload a company wide phonebook that will be used by all users. I just spoke to Ringcentral support and was advised that at the moment, the only option is to upload individually to each user which is not ideal and time consuming. A better option would be to upload to the admin portal and all users can pull the contacts from there and it would be great if each user is given an option when saving a new contact to either save it as a local contact (for their…

    65 votes

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    Planned  ·  8 comments  ·  Contacts  ·  Admin →
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  10. It would be nice to be able to set a users status remotely to DND if they are away from their desk or out of office.

    64 votes

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    Under Review  ·  14 comments  ·  Other  ·  Admin →
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  11. Include SMS on export data

    63 votes

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    Under Review  ·  16 comments  ·  SMS/Text  ·  Admin →
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  12. It's a fun thing for a team to do, it's a feature in Slack that we all miss.

    63 votes

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  13. Ability to view/listen/delete voicemails left in a call Call Queue from both RC app and web interface.

    63 votes

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    Under Review  ·  0 comments  ·  Call Queues  ·  Admin →
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  14. Currently, you can only configure certain Dial-By Name Directory settings under the Main Site General Settings. It would be helpful to be able to have a separate Dial-By-Name Directory setting menu for each site. For example, currently, you can only choose to search by First Name or Last Name at a company-wide level. We would like to be able to change each of these settings to fit our sites' needs (one site might want to search by first name, one by last name).

    63 votes

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    Under Review  ·  1 comment  ·  Admin Portal  ·  Admin →
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  15. The request is for the ability to hide certain individuals (bosses, Management, etc.) within Numbers/User details from the directory.

    62 votes

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    Planned  ·  3 comments  ·  Admin Portal  ·  Admin →
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  16. Allow more than one source of SSO for different domains such as different Microsoft tenants. Therefore, if you have a variety of email domains amongst your users, you can specify different sources of SSO for those domain if necessary.

    61 votes

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  17. Currently the only options on RingCentral appear to be either automatic recording inbound calls and/or outbound calls OR on demand recording of inbound and/or outbound calls. The problem with this, is that it appears that RIngCentral treats even internal calls (extension to extension) as an inbound or outbound call and records these conversations. Our organization has never recorded internal calls from our employees as it feels a bit like "big brother" and we frankly do not need this option. There should be an option to allow us the option to choose to not record these internal calls unless we so…

    61 votes

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    Under Review  ·  7 comments  ·  Other  ·  Admin →
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  18. Customer wanted to show their caller ID name even when calling mobile numbers

    60 votes

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    Under Review  ·  6 comments  ·  Application  ·  Admin →
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  19. Presence feature is only for RingCentral numbers. Hoping to add external numbers to show on phone's screen for Presence. Or if possible, speed dial numbers can be added to show in phone's screen.

    60 votes

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    Under Review  ·  6 comments  ·  Other  ·  Admin →
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  20. Good afternoon, I really love your application, it will save me in difficult moments and makes me happy every day. And I would like to learn and help you improve it. I have encountered such a problem. In the task window, you cannot move the side border, which is very inconvenient and prevents you from using your application. Thank you for your attention, with hope for the best and all the best to you)

    60 votes

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