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  1. I would like to have an option to be able to disable the Call Waiting tone when using the RC Phone app. I would like to keep the pop-up, but not have the Call Waiting tone in my ear when a second call comes in.

    49 votes

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    Planned  ·  0 comments  ·  Other  ·  Admin →
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  2. All manner of business is being conducted via SMS. As a lawyer, I often have to go back and show what the conversation was, what was actually said. Others also have this need. ParticularThe information is already there and available. All that is needed is a "copy" button that will copy the conversation so that it can be pasted into a wordprocessor for saving. (Nicely formated print to PDF would be lively, but baby steps)Similar idea exists with 61 votes as of today " SMS: print option for text messaging" But asks for printing. This new post to ask for…

    49 votes

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    16 comments  ·  Other  ·  Admin →
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  3. To better explain this: When the receptionist transfers a call to me, the caller ID shows "Reception" NOT the actual caller's caller ID. This can be very confusing. When I pick up the phone call that shows "Reception", it is not the receptionist. The person on the phone, is the person who was transferred to me. This causes a lot of surprise as to who I am speaking to. As you can imagine, when picking up a phone call, it would be very helpful to know who you are speaking with.

    49 votes

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    Implemented  ·  0 comments  ·  Other  ·  Admin →
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  4. As a user I'd like to record a quick voice message and send that as an attachment in the chat pane. Like you can do in Whatsapp.Just press a button to record voice, speak your message, then click a button to stop recording. Then send.At the other end, recipient sees the sent file, they click to play the audio, click to stop, click to download it etc.

    49 votes

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  5. In the RingCentral desktop app, would be a good option to be able to search by information found in the user profile, such as Department and Location.Often times in larger organizations, someone may be trying to reach someone in a particular department or location for a need, but may not know a name in that department or location.

    48 votes

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    Planned  ·  6 comments  ·  Application  ·  Admin →
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  6. Doctors need to have a record of their conversations with patients. Calls are currently recorded and then manually transcribed for entry to patient records. It would be much simpler to cut and paste. RC already has the capability of transcribing voicemails, so this seems a logical extension and may be useful for other industries.

    48 votes

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    Under Review  ·  4 comments  ·  Other  ·  Admin →
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  7. Allow users to enable a colorblind feature that makes presence indicators change to shapes (X, checkmark, -) for "Do not disturb", "Available", and "In a a call". A significant portion of the population cannot distinguish between the green and red dots currently being used to represent presence in the application.

    48 votes

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  8. If each user is not using an outside service to bring in their contacts, then there should be an option to see ALL CONTACTS for all users, not just all contacts for my as a user

    48 votes

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    Planned  ·  0 comments  ·  Other  ·  Admin →
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  9. In New RC, it appears there is not a way to duplicate / copy a team. This feature is widely and heavily used within our org. We have a template team with members and tasks for each project, and this team is duplicated every time a new project lands. This is used a significant number of times a day/week, and incredibly critical to our org. needs.Without this feature, the RC app is very useless to us in terms of internal project and time management.

    48 votes

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    Planned  ·  7 comments  ·  Application  ·  Admin →
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  10. Ability to have the ability to go back to Old RingCentral Layout

    47 votes

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  11. Recently everyone in my org started getting pop-up notifications for calls parked on private park lines. They find this incredibly annoying.Our typical call flow is for a receptionist to park a caller on a private park, then contact the intended recipient who can pick up the call from any phone in the building. For this to work, we've set up four private park locations and placed all four in presence for every phone in the building. But that causes the notifications to pop up for everyone's softphone because the parks are on the HUD. This didn't happen previously on the…

    47 votes

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    Under Review  ·  1 comment  ·  Other  ·  Admin →
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  12. If a user is locked down to only see his own sites calls, when he clicks on call logs you see your own call logs, then when you click on search you have to go through each user at your site one at a time. What we require adding as a feature is the ability to have select all radio button, so all users at that site are displayed for their manager. So he can see call recordings for the whole site easier than having to click on individual users. They do not want to give this user full company…

    47 votes

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  13. Hi, We are working with a blind users on this application and we have multiple sites across the same Ringcentral account, it has been suggested I submit a feature request so that we can work towards hiding the company directory from specific users, this would allow for a site specific directory to only view the contacts from that site. At the moment the software is still unusable because our staff member is getting lost between the different sites as there is no way of her to be able to tell what site the extension is from, If we could filter…

    46 votes

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    4 comments  ·  Application  ·  Admin →
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  14. Call Queue Members Should Be Able to Receive SMS from the Call Queue Direct Numbers

    46 votes

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    Under Review  ·  4 comments  ·  Application  ·  Admin →
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  15. i wanted that if i transfer a call the caller will show the caller id of the customer not mine

    46 votes

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    Implemented  ·  3 comments  ·  Other  ·  Admin →
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  16. We have 281 company numbers and it would be nice if we could customize the outbound caller ID list list on a per-user basis so that users would only see the numbers they need to call out of. Currently, they have to wade through every single company number to choose the one they want. We can set the default one for them with a template, but some users regularly need to make calls from multiple company numbers. A search feature would also be nice in the RingCentral app on desktop app and RingCentral Mobile apps when selecting a "Call from:"…

    46 votes

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    Under Review  ·  4 comments  ·  Application  ·  Admin →
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  17. Having the ability to create folders or subcategories under the HUD feature would allow those user's who have many extensions listed, to be able to sort through those extensions to more easily locate the extensions they need at any particular moment or day. All user's who use the HUD feature would benefit from an additional features like this.It would simply work exactly like Folders under the Message tab. Have the ability to add new Folders, name the Folder, place extensions in the Folder, and move the Folders' orders.

    46 votes

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    Planned  ·  0 comments  ·  HUD & Presence  ·  Admin →
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  18. Users are unable to see the Custom Status in HUD, they can only see in the Message area/if they are sending Messages to each other; this was a feature in the old RC Phone app and we'd like to see it again in this one.Users can click on the profile picture in the popped-in HUD page to see the custom status (does not work on the popped-out HUD) and this is an extra click. We'd like to just see the status without having to do that like we could in the old app.

    46 votes

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  19. As a USER of RingCentral Service Web, we have a number of users who are colour blind. If a user has Achromatopsia this means most, if not all graphics are impossible to read. We can easily resolve this by using a similar process on Service Web and the RingCentral App, by using textures as well as colours. For example. Green Dots. Red Lines (diagonally) and orange lines (vertically). This will mean that the user can see the texture, even with no colour vision.Colour (color) blindness (colour vision deficiency, or CVD) affects approximately 1 in 12 men (8%) and 1 in…

    46 votes

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    Under Review  ·  0 comments  ·  Application  ·  Admin →
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  20. When using Multi-Site (with an IVR menu built specifically for that site), can the dial by name directory be specific to the site? Rather than the current situation where it's the entire account.

    45 votes

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    Implemented  ·  0 comments  ·  Admin Portal  ·  Admin →
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