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10230 results found

  1. Is it possible to configure the number of times a prompt is repeated in the IVR system? Currently set to repeat 3 times, hard coded. I h...

    ...ave a flow in which if the person stays on the line I would like it to goto an extension. Currently the greeting repeats 3 times before going to the extension. This is not desired. It would be better if it repeated only once before going to the extension. With everything being configurable why is this setting hard coded? Thanks.. As it will give the customers option to select how many times they want the IVR Menu Greeting to play in case the caller will not press anything. As right now its fixed to play the IVR menu 3 times.…

    53 votes
    Under Review  ·  2 comments  ·  Application  ·  Admin →
    How important is this to you?

  2. Sync contacts from portal to deskphones

    Sync contacts from portal to deskphones

    53 votes
    Under Review  ·  7 comments  ·  Contacts  ·  Admin →
    How important is this to you?

  3. caller id of the caller for transferred calls

    i wanted that if i transfer a call the caller will show the caller id of the customer not mine

    53 votes
    Implemented  ·  3 comments  ·  Other  ·  Admin →
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  4. Add the team folder feature back

    Add the folder feature back for easy organizing amongst teams

    53 votes
    Under Review  ·  19 comments  ·  Application  ·  Admin →
    How important is this to you?

  5. Admin import of contacts for users or whole company.

    as an admin. i can import a CSV of contacts and assign users to add this too. IE whole company. or a check lists user 1. user 2. user 3. etc.

    52 votes
    Planned  ·  1 comment  ·  Admin Portal  ·  Admin →
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  6. Centralised Contact List OR Telephone Directory that can be shared with all-users of the company

    I understand that you can add or import contact to the "Personal" contact list, but these contacts are only available to 1x user.I want a Centralised contact-list or Telephone Directory that can be shared with all-users of my company. This is the most important thing in a compnay that user's have access to contact-lists/telephne numbers those can be shared accross the compnay/users.I stronlgy recommend to introduce this feature. It is a basic feature provided in other telephone systems.

    52 votes
    Planned  ·  1 comment  ·  Admin Portal  ·  Admin →
    How important is this to you?

  7. Sync presence status of RingCentral back to the Outlook / Exchange / O365

    Using the Plug-In 'Ringcentral for Outlook' you can create and send a meeting invite to one or more contacts in your Outlook. You can start a phone call to an Outlook contact directly from the Plug-In too.If you are creating a conference invite short-term it would be very beneficial to see in Outlook the RingCentral the presence status of the invitees.

    52 votes
    Under Review  ·  1 comment  ·  HUD & Presence  ·  Admin →
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  8. CNAM for a mobile carrier

    Hi TeamPlease have a feature for CNAM to work on mobile carrier

    51 votes
    Under Review  ·  7 comments  ·  Application  ·  Admin →
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  9. Allow More Than 10,000 Contacts

    With large organizations, 10000 contacts is nowhere near enough to support the amount of contacts we would like to sync into RingCentral for the Caller ID. This limit is arbitrarily low and should be raised.

    51 votes
    Under Review  ·  8 comments  ·  Contacts  ·  Admin →
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  10. Hide Contacts from RingCentral Contacts List

    I'd ike to be able to hide some accounts from the contacts list, within the RingCentral desktop app. For example, we have an account assigned to someone who hasn't started working yet. For now, I don't want them to show up within the Contact List.

    51 votes
    4 comments  ·  Application  ·  Admin →
    How important is this to you?
    Implemented  ·  AdminJessica H. (Admin, RingCentral) responded
    Company Directory Control enables admins to take control of the company contacts shown on employees' clients. Through this feature, you can hide specific contacts in your company directory from being seen in the RingCentral app. Learn more here: https://support.ringcentral.com/app/admin/desktop-web/managing-company-directory-ringcentral-online-account.html

  11. Allow more than 10 people on a group SMS

    I work for a large real estate team and we recently moved all our numbers over to Ring Central from Mitel. One thing we were not aware of is that we cannot have more than 10 people in a group SMS, which is pretty frustrating. We need to be in communication with anywhere from 11-23 people at any given moment. Not being able to do this causes issues with our business and is forcing us to seek other alternative options. Apple lets you have up to 32 people in a group message. Can this be escalated quickly?

    50 votes
    Under Review  ·  6 comments  ·  SMS/Text  ·  Admin →
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  12. Transcribe Recorded or In-Progress Calls

    Doctors need to have a record of their conversations with patients. Calls are currently recorded and then manually transcribed for entry to patient records. It would be much simpler to cut and paste. RC already has the capability of transcribing voicemails, so this seems a logical extension and may be useful for other industries.

    50 votes
    Under Review  ·  4 comments  ·  Other  ·  Admin →
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  13. Allow a Call Queue to disable voicemail

    We'd like the option that if no reps are available to take a customer call, that the user simply be told that no reps are currently available and to try again later. Currently, that message is ONLY available if the queue (min 5 callers) is full. We need the ability to have this message if literally no one is available regardless if they are the only customer in the queue.

    50 votes
    Future Consideration  ·  5 comments  ·  Call Queues  ·  Admin →
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  14. Contacts- ALL

    If each user is not using an outside service to bring in their contacts, then there should be an option to see ALL CONTACTS for all users, not just all contacts for my as a user

    50 votes
    Planned  ·  2 comments  ·  Other  ·  Admin →
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  15. Disable Call Waiting tone on soft phone

    I would like to have an option to be able to disable the Call Waiting tone when using the RC Phone app. I would like to keep the pop-up, but not have the Call Waiting tone in my ear when a second call comes in.

    50 votes
    Planned  ·  0 comments  ·  Other  ·  Admin →
    How important is this to you?

  16. Send a Reply Text When a Text is Received

    It lets a client/potential client know that their text was received.

    50 votes
    Planned  ·  1 comment  ·  Application  ·  Admin →
    How important is this to you?

  17. Disable Call recording announcement

    I would like to take the call recording announcement off without removing the automatic call recording feature, our agents are trained to discuss that the call is being recorded
    it would be nice if there is an option for us to opt out to the automatic call recording announcement

    49 votes
    New  ·  6 comments  ·  Admin Portal  ·  Admin →
    How important is this to you?

  18. Show Original Callers Number in Caller ID when Transferring calls to External numbers

    The ability to show originating Caller ID not just internally but also to external numbers.

    Behavior: Caller dials the main number, user gets the call from a desk phone (Yealink), user transfers to an external number via Blind Transfer.

    49 votes
    Under Review  ·  10 comments  ·  Hardware  ·  Admin →
    How important is this to you?

  19. Ability to answer more than 1 call from a call queue.

    Would be nice to have the ability to answer more than 1 call when some calls into a call queue. We have a store that gets a lot of calls and the ability to place a call on a brief hold to answer another would be a great feature.

    49 votes
    Under Review  ·  9 comments  ·  Other  ·  Admin →
    How important is this to you?

  20. RingCentral APP - Grouping Conversations/Messages

    In the RC Classic app, conversations in Teams and Direct Messages group together. The new App does not do this, each message is a separate line and it's actually really frustrating/ugly. Can you please allow the option or set it so that messaging groups together? This would make a bunch of my Engineers very happy.

    49 votes
    Planned  ·  4 comments  ·  Application  ·  Admin →
    How important is this to you?
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