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10653 results found

  1. Many customers use have a multi-site tenant and, at times, each independent agency is an individual business. So the user directories need to be segregated by group or by site - one group should not be able to see the phone extensions at another site.

    56 votes
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  2. With large organizations, 10000 contacts is nowhere near enough to support the amount of contacts we would like to sync into RingCentral for the Caller ID. This limit is arbitrarily low and should be raised.

    56 votes
    Under Review  ·  9 comments  ·  Contacts  ·  Admin →
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  3. Issue is the transferring of caller ID information of external caller to the final receiving end party, specifically with consultative transferring. Example: Bob calls to Health Aid (Ring Central Customer). Sue answers phone. Bob wants to then be transferred to Kate. Sue starts transfer consultative transfer process....gets Kate on the line, "Hi Kate i have bob you, will you take call, yes great...standby"....then she transfers Bob to Kate. With that set up - the external caller ID info for BOB does not flow through to Kate. This is because Sue, when opting for consultative transfer, becomes the active call so…

    56 votes
    Implemented  ·  0 comments  ·  Admin Portal  ·  Admin →
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  4. On macOS, the Ring Central application installs a helper tool that requires privilege elevation to complete the install. Enterprises like ours do not provide administrative privileges to end users, so they can not elevate privileges. The end result is the user sees a popup requesting authentication for an admin this is difficult to clear. The popup reopens when you click "Cancel" until you close the application and reopen it.

    56 votes
    Implemented  ·  0 comments  ·  Application  ·  Admin →
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  5. We have noticed that many of ours users do change the option of the call queue status to do not accept and move it back to accept. But it happens also that they change to Do Not Accept and forget about that status and sometimes till days after notice that they do not get que calls.Therefore it would be a good idea to show the status permanent on the RC app Maybe on all app types but for sure on desktop app.

    56 votes
    Under Review  ·  0 comments  ·  Application  ·  Admin →
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  6. Currently there are no automated way to update CNAME for carries in Canada or in US. This is causing a loss of sales revenue. Sales teams using RC to make calls and client are simply not answering because they think it is spam.Other issue is that caller id mainly in Canada and some carries in US doesnt show RC caller id and only shows the number not the CNAME

    55 votes
    Under Review  ·  11 comments  ·  Other  ·  Admin →
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  7. i wanted that if i transfer a call the caller will show the caller id of the customer not mine

    55 votes
    Implemented  ·  4 comments  ·  Other  ·  Admin →
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  8. While working remotely or in different offices, when receiving new calls, we individually add a new contact name, number and email. Yet this is not shared to the other users on our team. We were informed the procedure is to export and then import regularly, and then repeat to/from each team member? This is very time consuming and inefficient.

    55 votes
    Planned  ·  3 comments  ·  Application  ·  Admin →
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  9. Sync contacts from portal to deskphones

    54 votes
    Under Review  ·  7 comments  ·  Contacts  ·  Admin →
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  10. I would like to take the call recording announcement off without removing the automatic call recording feature, our agents are trained to discuss that the call is being recorded
    it would be nice if there is an option for us to opt out to the automatic call recording announcement

    53 votes
    New  ·  8 comments  ·  Admin Portal  ·  Admin →
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  11. ...ave a flow in which if the person stays on the line I would like it to goto an extension. Currently the greeting repeats 3 times before going to the extension. This is not desired. It would be better if it repeated only once before going to the extension. With everything being configurable why is this setting hard coded? Thanks.. As it will give the customers option to select how many times they want the IVR Menu Greeting to play in case the caller will not press anything. As right now its fixed to play the IVR menu 3 times.…

    53 votes
    Under Review  ·  2 comments  ·  Application  ·  Admin →
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  12. Add the folder feature back for easy organizing amongst teams

    53 votes
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  13. I understand that you can add or import contact to the "Personal" contact list, but these contacts are only available to 1x user.I want a Centralised contact-list or Telephone Directory that can be shared with all-users of my company. This is the most important thing in a compnay that user's have access to contact-lists/telephne numbers those can be shared accross the compnay/users.I stronlgy recommend to introduce this feature. It is a basic feature provided in other telephone systems.

    53 votes
    Planned  ·  1 comment  ·  Admin Portal  ·  Admin →
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  14. Using the Plug-In 'Ringcentral for Outlook' you can create and send a meeting invite to one or more contacts in your Outlook. You can start a phone call to an Outlook contact directly from the Plug-In too.If you are creating a conference invite short-term it would be very beneficial to see in Outlook the RingCentral the presence status of the invitees.

    53 votes
    How important is this to you?
  15. It would be great if Super Admin have full access to VM and SMS of all the user on the account in the Admin Portal. As a Super Admin, they should be able to view these information for review and reporting on the same place they are managing the settings of the account

    52 votes
    Under Review  ·  5 comments  ·  SMS/Text  ·  Admin →
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  16. I work for a large real estate team and we recently moved all our numbers over to Ring Central from Mitel. One thing we were not aware of is that we cannot have more than 10 people in a group SMS, which is pretty frustrating. We need to be in communication with anywhere from 11-23 people at any given moment. Not being able to do this causes issues with our business and is forcing us to seek other alternative options. Apple lets you have up to 32 people in a group message. Can this be escalated quickly?

    52 votes
    Under Review  ·  7 comments  ·  SMS/Text  ·  Admin →
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  17. We'd like the option that if no reps are available to take a customer call, that the user simply be told that no reps are currently available and to try again later. Currently, that message is ONLY available if the queue (min 5 callers) is full. We need the ability to have this message if literally no one is available regardless if they are the only customer in the queue.

    52 votes
    How important is this to you?
  18. as an admin. i can import a CSV of contacts and assign users to add this too. IE whole company. or a check lists user 1. user 2. user 3. etc.

    52 votes
    Planned  ·  1 comment  ·  Admin Portal  ·  Admin →
    How important is this to you?
  19. Forward SMS settings

    51 votes
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  20. Be able to set the auto-receptionist SMS to go to (inbound) several users, able to use the main line when replying

    51 votes
    How important is this to you?
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