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  1. Provide option for callers that are queued up (within MVP Call Queues) to exit the queue and be routed to the Call Queue's voicemail. Currently pressing 0 will route to the "Zero Dialing" configuration of the Site, and pressing * will direct the caller in an attempt to log into the Call Queue's voicemail (that is somewhat concerning in its own right). It would be nice to configure which DTMF digit a queued caller could enter, to route directly to the Call Queue's voicemail.

    29 votes

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    Under Review  ·  1 comment  ·  Call Queues  ·  Admin →
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  2. A request has been given by one of the customers who's asking for the ability to monitor incoming and outgoing SMS messages on all her users. They want to be able to monitor and check quality of SMS messages between clients and their employees.

    29 votes

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    5 comments  ·  SMS/Text  ·  Admin →
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  3. Forward SMS settings

    29 votes

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  4. We would like this new "Request Feature" because we have just recently experienced a bad situation where our Google Drive Archiver was disconnected and we don't know how this could have happened and we didn't get any notification from the UC admin platform that this occur. We couldn't find the reason why with the Audit because this happened back in September 15th, 2021 and we just recently notice that last week.This new feature will help tremendously as it will notify us if for some reasons our Google Drive get disconnected. We lost most of UC recordings because of that.

    29 votes

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  5. For businesses with multiple users (but not all) to prohibit certain MVP user to not call a particular and specific numbers

    29 votes

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    Under Review  ·  5 comments  ·  Application  ·  Admin →
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  6. I have a surface pro x, with and ARM processor and I am unable to run the desktop app on my device.

    29 votes

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    Implemented  ·  5 comments  ·  Application  ·  Admin →
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  7. I need to be able to confirm remote employee activity - #of text sent / received / time of day ( and even the content of those text ).

    29 votes

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    Under Review  ·  2 comments  ·  SMS/Text  ·  Admin →
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  8. When you send outbound faxes to someone, you can't specify a person, company, subject, or any of the outbound variables in the cover letter using the Ring Central Application.

    29 votes

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    Under Review  ·  0 comments  ·  Fax  ·  Admin →
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  9. It would be great to have the option of replying to any message on Glip and starting a sub-thread. Right now, the only option is to reply to tasks or to quote a message and use that as a way to reply. Having the option of creating sub-threads would clean up the chat a bit and would also help to keep all pertinent messages together so that we don't have to go scrolling through to find all the pieces.

    29 votes

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    Planned  ·  0 comments  ·  Application  ·  Admin →
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  10. PLease can we request the following features 1. to be able to customise the numbers callers in a call queue. It is currently set to multiples of 5 callers only i.e. 5,10.15.20 etc . There are time when only 1-2 staff are taking calls & we do not want a minimum of 5 callers in the queue , in this case only 1-2 callers. When you have a minimum of 5 callers & only 1-2 staff taking calls the result is that callers can be waiting longer than 15 min the queue2. Because of the problems with point 1 we…

    29 votes

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    Under Review  ·  1 comment  ·  Call Queues  ·  Admin →
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  11. Would be beneficial for queues to have ability to have distinctive ring. That way, if someone is member of multiple queues they can hear ring and discern which group that calling is coming in through. I know we can show queue name, however we have had requested audible ring identifier as well.

    29 votes

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    Under Review  ·  3 comments  ·  Other  ·  Admin →
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  12. In addition to forwarding caller id's when transferring calls, need to do the same for calls that are 1st parked and then picked up. Currently, when a parked call is picked up its id is Park or something like that.

    29 votes

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    Under Review  ·  1 comment  ·  Other  ·  Admin →
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  13. End user is requesting to have an option to set the PLAY ANNOUNCEMENT for call queue calls to "NEVER" just like the option that we have when transferring the calls to external number.

    29 votes

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    Under Review  ·  0 comments  ·  Call Queues  ·  Admin →
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  14. Currently, when syncing the RingCentral App with Office365 Contacts, the only contacts that are pulled are from the primary contacts folder, not the subfolders that a user may have created.It would be useful to eitherProvide for the ability to choose subfolders to sync with from the RingCentral AppJust recursively look in the subfolders and sync everything within RingCentral.

    29 votes

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  15. Please add the possibility of having multiple group managers for a user group. This would open up the possibility of having multiple group managers by proxy, for example to make call forwarding for group members in case of illness. I think this will help in many companies.

    29 votes

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  16. We need the ability to add more than 100 members to HUD (Heads up display). Currently, there is a limit of 100. We have over 100 employees using the Ring Central application.

    29 votes

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    Under Review  ·  1 comment  ·  Application  ·  Admin →
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  17. Customer requires the ability to call 811 intheir local area. This customer is a regional water authority and calls 811 almost daily to check on dig sites. This is applicable to many utilites, construction and government customers.

    28 votes

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  18. Hi, On behalf of Mr. Alex Moore of TowerPoint. The customer would like to have the option to remove the main company number as an outbound caller ID number for other users in the account. Currently, the numbers that will appear as an option for outbound caller ID are the main number, direct number, and number assigned to the auto-receptionist. Customer wants for their users to only have the direct number as an option to set up as an outbound caller ID.

    28 votes

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  19. For organizations that have multiple buildings, locations, etc. they would like to be able to specify what recipients get the 911 notification based on site.  Ex.  This was specifically requested by Special School District of St. Louis who has multiple locations in the St. Louis area. They desire to specifically notify key individuals at the location where 911 was dialed from.

    28 votes

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    Planned  ·  12 comments  ·  General Phone  ·  Admin →
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  20. We would like to the ability to use any number we own in our system as caller ID for any user, regardless of which site they are associated with. When Multi-Site settings are in use, only numbers associated with Company Site can be shared across the system for use as caller ID.

    28 votes

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    Under Review  ·  4 comments  ·  Application  ·  Admin →
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