12971 results found
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Allow Use of any Number as Caller ID by Any User from Any Site
We would like to the ability to use any number we own in our system as caller ID for any user, regardless of which site they are associated with. When Multi-Site settings are in use, only numbers associated with Company Site can be shared across the system for use as caller ID.
41 votes -
Forward a voicemail to another extension
Many times a user receives a voicemail and want to forward it to another user to handle. We cannot receive voicemails via email, so forwarding a voicemail to another extension is a highly valuable feature. This allows the person who received the voicemail to forward it and add additional info to the next recipient without having to write it down and give it to the other person.
41 votes -
Org-Wide SMS Number Block
Please create a feature to create org-wide block rules for abusive or phishing/ scam SMS messages. Some of our users are being inundated with spam!
41 votes -
Ring Central (Classic) red customizable "Busy" Status
Please consider providing a way to set a red "Busy" Status manually without blocking message sounds the way the "Do Not Disturb" Status does in Ring Central (Classic).
Preferably a customizable Status where you could put a Red busy color, and then type in the reason for "Busy" (i.e. - Away, Training, etc ...).
41 votes -
Outlook Contact Sync with Subfolders
Currently, when syncing the RingCentral App with Office365 Contacts, the only contacts that are pulled are from the primary contacts folder, not the subfolders that a user may have created.It would be useful to eitherProvide for the ability to choose subfolders to sync with from the RingCentral AppJust recursively look in the subfolders and sync everything within RingCentral.
41 votes -
AI notes for Conference calls
When users click the conference icon on the iphone app, and then click the the Start Conference button at the bottom, the AI Notes button right above the hang up key is totally grayed out and cannot be turned on
40 votes -
Ringless Feature - Whereas advertisement of the company can be sent through voicemail (direct to voicemail) to their recipients.
Ringless Feature - Whereas advertisement of the company can be sent through voicemail (direct to voicemail) to their recipients.
40 votes -
have an sms preview for the rc app
have an sms preview for the rc app
40 votes -
ADD fax preview before sending the fax and cover page.
ADD fax preview before sending the fax and cover page.
40 votes -
block spam / special numbers from sending me an MMS or SMS
the only way for us to block unwanted/ spam sms or mms is blocking the full 10 digit phone number. Hoping we will have a feature to block or filter special numbers, spamlikely numbers, or number less than 10 digits.
40 votes -
Display assigned extension number on phone screen
For a place with a large number of phones it would be helpful to have the assigned extension number show up on the phone without needing to add it to the user name. That way people can quickly determine what phone extension the phone is.
40 votes -
Auto reply that number is disabled for SMS
Currently, there is no auto-reply to the sender if the RingCentral number they are sending a text to is disabled for SMS.I am requesting to have a system-generated reply to a sender if the RC number they are sending a text to is disabled for SMS.
40 votesThis is now live as of 7/10/2025-- additional details have been added to the failure message.
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Extending Call Log Retention Past 1 Year
we need to be able to access call logs for far longer than a year, typically for legal purposes.
40 votes -
Change the name of the group text message
Would like to change/update the name of the group text message so we can easily send a text thread to the group without typing/adding their phone numbers again.
40 votes -
Disable call waiting feature for calls made to a user extension
Currently calls that are made directly to an extension still rings the 1st forwarding phone of the extension although the user is already engaged in a call. We need to have a feature to disable it, if the user extension is already engaged in a call, the next call should not ring the phone and it should divert to the next available forwarding phone.
40 votes -
Ability to turn off call quality survey for agents.
Some agents are annoyed by the call quality survey after each call. Having the ability for them to disabled it would be nice.
40 votesHi everyone, while there is great value in understanding the experience of our customers, we have heard the feedback, and we have greatly reduced the frequency of this particular survey on agents calls. -
Prevent/Disable second call going through to extension
We would like the ability to disable a second call going through to an extension if they are already on a call.Users find it frustrating having a second line ringing while they are already on the phone to a client.If we could prevent the transferred call even going to the extension it would prevent this
40 votes -
Recording speaker only in RingCentral Video
With all participants muted except one speaker, we would like to record the 'speaker video/audio only' for the presentation portion of the meeting. In ringcentral meetings, that is accomplished with spotlight video and then record - glip's video meeting doesn't have that option. This is a crucial option for any presentation or speaker led meeting.
40 votes -
DND - Presence Key Notification
When a user enters DND it would be helpful to have the soft presence keys indicate red or some other color when they are on DND so everyone in the office knows that the phone is on DND.
40 votes -
Call Masking for credit card transactions need to be available for mvp plans.
I'm a business owner and I want the functionality call masking without stopping the recording for mvp plan for the purpose of credit card transactions. This is URGENT.
40 votes
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