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11090 results found

  1. Access to a centralized Company Directory

    This issue s for the MVP product. How to import more than 5,000 Contacts on the RingCentral Admin Portal for all the Users of the Account to have access to the Company directory? For each new entry, the Super Admin can just update it on the Web Portal and this should be automatically updated on the Softphones and Deskphones. For this to be possible, there should be an integration of the Admin Portal and The RingCentral Applications or for each account, there should be an access to the RingCentral Cloud for easy access,

    37 votes
    Planned  ·  1 comment  ·  Admin Portal  ·  Admin →
    How important is this to you?

  2. Ringless Feature - Whereas advertisement of the company can be sent through voicemail (direct to voicemail) to their recipients.

    Ringless Feature - Whereas advertisement of the company can be sent through voicemail (direct to voicemail) to their recipients.

    36 votes
    New  ·  1 comment  ·  General Phone  ·  Admin →
    How important is this to you?

  3. Voicemail Setting Permission for custom role

    Unable to update/make custom voicemail greeting when Screening, Greeting & Hold Music is disabled for user roles.

    If we can include a separate permission for a role such as greeting, voicemail settings, ringback, screening and hold music restriction.

    The users are now restricted to update voicemail when they are assigned to a role that is restricted for Screening, Greeting & Hold Music.

    This is happening when updating through desktop, mobile and web application.

    36 votes
    Under Review  ·  3 comments  ·  Admin Portal  ·  Admin →
    How important is this to you?

  4. ability to delete the main Super Admin extension from the Admin portal

    ability to delete the main Super Admin extension from the Admin portal

    36 votes
    Under Review  ·  4 comments  ·  Admin Portal  ·  Admin →
    How important is this to you?

  5. Checking the IP address associated with the IP Phone under the Admin Portal

    It is useful for the admins when making changes on the GUI of each devices. It will lessen the time it takes to check the devices one by one to get the IP addresses.

    36 votes
    Under Review  ·  8 comments  ·  Admin Portal  ·  Admin →
    How important is this to you?

  6. On-hold Indicator to Remind User a Caller is on Hold in Softphone App

    We would like to have an on-hold indicator for our customer facing users, that use the softphone app. This would give them an alert at a certain interval reminding them they have a caller on-hold, if the caller has been on hold past a certain amount of time.

    36 votes
    Under Review  ·  2 comments  ·  Admin Portal  ·  Admin →
    How important is this to you?

  7. Forward a voicemail to another extension

    Many times a user receives a voicemail and want to forward it to another user to handle. We cannot receive voicemails via email, so forwarding a voicemail to another extension is a highly valuable feature. This allows the person who received the voicemail to forward it and add additional info to the next recipient without having to write it down and give it to the other person.

    36 votes
    Planned  ·  4 comments  ·  Other  ·  Admin →
    How important is this to you?

  8. Email to Ringcentral converted to SMS

    Ringcentral would provide a dedicated email address tied to the account. When emails are sent to this address, they are converted to sms messages sent to the number associated with the account. This is useful for IOT devices where foreign equipment can send email alerts only. These email alerts would then be received by RingCentral and converted into SMS messages.

    36 votes
    Under Review  ·  0 comments  ·  SMS/Text  ·  Admin →
    How important is this to you?

  9. Play announcement "press 1" on call Queue

    we have backup number who can answer phone calls if all members are busy in the queue, and that backup number uses the platform where call stays on hold and no ability to press 1, it connect directly without pressing 1. its problem at this moment. Please add option never play announcement on call queue.

    36 votes
    Needs More Information  ·  13 comments  ·  Application  ·  Admin →
    How important is this to you?

  10. Tasks - missing functionality

    Can we get back the functionality where I'm able to edit tasks within the team/group/etc, and to be able to have categories/sections again? When converting to new app, sections are removed. Also, it would be nice to get the whole tab back where you can view completed, and pending separately. To add, you also can't comment on a specific task now.

    36 votes
    Implemented  ·  2 comments  ·  App Tasks/Events/Calendar  ·  Admin →
    How important is this to you?

  11. Connect Next Incoming Calls Directly to Voicemail when engaged on an active call

    want to send calls to voicemail automatically if I'm on a call

    36 votes
    Planned  ·  1 comment  ·  Other  ·  Admin →
    How important is this to you?

  12. Remove completed tasks from queue, not delete.

    When a task is marked "Complete", remove it from the tasks, not delete it. RC Classic would remove a completed task, now they all sit there with a line through it offering only the option to "delete". We use these tasks for day to day work flow and to log how tasks are worked if there should ever be a need to reference them.

    36 votes
    Future Consideration  ·  4 comments  ·  Team Messaging  ·  Admin →
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  13. Retrieve deleted conversations

    Hope there's a way to retrieve deleted conversations.

    36 votes
    Under Review  ·  0 comments  ·  Admin Portal  ·  Admin →
    How important is this to you?

  14. Add Department Field to User Templates

    I think the Department field should be included in the User Templates. There are many times when I'm created several extensions for users in the same department. Currently, there is no way to set this field for multiple users outside of an export/import function. It would be way easier if this was part of a User Template or part of the new extension creation wizard.

    36 votes
    Under Review  ·  1 comment  ·  Other  ·  Admin →
    How important is this to you?

  15. MSI installer with Auto Update

    Please create either a system wide MSI or EXE installer with auto update that can be installed with one user profile on a computer and be available with all other profiles old and new.Right now if we install using the exe installer it will auto update but the next user will need to have RingCentral installed on their profile. Or if we install using the msi installer under an administrator profile other users will also have RC available next time they log in but it doesn't get updates automatically and IT has to either push those updates out or manually…

    36 votes
    8 comments  ·  Application  ·  Admin →
    How important is this to you?

  16. Call Queue members visibility to calls in queue

    Call Queue members visibility to calls in queue. When one user is on a call, they can still see incoming calls.

    36 votes
    8 comments  ·  Admin Portal  ·  Admin →
    How important is this to you?

  17. Extend SMS functionality to Call Queue (Admin settings, Sending, receiving, and Analytics)

    Use Case: The customer is using our RingCentral Call Queues for Customer Service calls and likes how they work. They want to extend their Customer Service experience to also include SMS. Ideally, they want to be able to simply manage the SMS within the Call Queue setting to determine which agents should receive an SMS, depending on who's available. Also, they want to decide who should be receiving the SMS messages.Feature request:
    Allow Queue Manager to determine which agents can receive SMS or not in the Queue setting, just like they do today for agent availability on calls
    Allow Service…

    35 votes
    Under Review  ·  2 comments  ·  SMS/Text  ·  Admin →
    How important is this to you?

  18. Forced account codes for outbound dialing

    Request for Forced Account Codes for outbound dialing either by developing a method internally, or by enhancing API functions to allow RSI to build this functionality properly within their system.1) ability to define/add LD authorization code/pin - minimum digit length, 42) ability/option to assign code to user and/or extension3) ability/option to report on code usage, either in CDR or some other report. Report must show user and/or extension, time/date and code.4) ability/options to lock all phones to internal only dialing and prompt caller to enter an auth code/pin when dialing external or an option to specify certain extension must use…

    35 votes
    Under Review  ·  0 comments  ·  General Phone  ·  Admin →
    How important is this to you?

  19. Reduce the Desktop Real Estate Required for the RC App

    It would be helpful to make it expandable and contractable based on User Interaction, especially relative to Composability.

    35 votes
    Planned  ·  1 comment  ·  Application  ·  Admin →
    How important is this to you?

  20. Allow dialing 811 numbers in the US and Canada

    Customer requires the ability to call 811 intheir local area. This customer is a regional water authority and calls 811 almost daily to check on dig sites. This is applicable to many utilites, construction and government customers.

    35 votes
    Under Review  ·  7 comments  ·  General Phone  ·  Admin →
    How important is this to you?
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