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10653 results found

  1. Call Queue - Ability to turn off missed call tagging

    We use handsets and also link to our CRM Pipedrive. We have 3 handsets each with their own user/extension. All phones are on simultaneous ring. If someone else picks up the phone, my handset and CRM show that I missed a call. It'd be great if we had to ability to turn off missed call tagging. Even if we miss a call it rolls over to our answering service so the missed call tagging just creates confusion and frustration that I have to clear the notifications on my handset and CRM everytime someone calls.

    93 votes
    Planned  ·  10 comments  ·  Admin Portal  ·  Admin →
    How important is this to you?

  2. Increasing Paging Only group to more than 25 devices

    I have a client that needs to use this feature for tornado warnings, tornado drills, fire drills, mass alerts to the company. They have 75 devices on hand in various rooms throughout the facility and need to be able to page all of them to alert individuals in the building of an emergency.

    93 votes
    Under Review  ·  4 comments  ·  Application  ·  Admin →
    How important is this to you?

  3. Non-Super Admin users can elevate themselves to a Super Admin.

    We have noticed that Non-Super Admin users can elevate themselves to "Super Admin." This could potentially cause security issues and business impact.Non-Super Admins should not be able to change their role to a “Super Admin” or remove the SA role from other accounts.Scenario: We have our Non-Super admins that have “User Management” under their role, they need this to be able to choose a different role for MACD (move,add,change,delete) requests but we don’t want them to have the ability to change their own permission to “super admin.” Only another “super admin” should have the ability to change someone else to…

    92 votes
    Under Review  ·  1 comment  ·  Admin Portal  ·  Admin →
    How important is this to you?

  4. Ability to dial out while there is an incoming call

    Ability to dial out while there is an incoming call, after the latest update the ability to dial out while there is an incoming call is no longer available. You need to ignore the call first to be able to dial out which is inconvenient for customers that has a call queue and receiving a lot of calls.

    90 votes
    Under Review  ·  20 comments  ·  Application  ·  Admin →
    How important is this to you?

  5. Site specific directory, Hide the company directory from specific users only

    Hi, We are working with a blind users on this application and we have multiple sites across the same Ringcentral account, it has been suggested I submit a feature request so that we can work towards hiding the company directory from specific users, this would allow for a site specific directory to only view the contacts from that site. At the moment the software is still unusable because our staff member is getting lost between the different sites as there is no way of her to be able to tell what site the extension is from, If we could filter…

    89 votes
    5 comments  ·  Application  ·  Admin →
    How important is this to you?

  6. Shared Voicemails: Increase number of voicemail boxes per co-recipient

    It would be very useful for business owners to be able to add themselves to all voicemail boxes as co-recipients, that way they can easily access all voicemails. Currently the limit of voicemail boxes per co-recipient is 5. It would be helpful to increase this number or make it unlimited.

    89 votes
    Under Review  ·  23 comments  ·  Application  ·  Admin →
    How important is this to you?

  7. An overview, within the User Settings, of all group memberships.

    Have an additional read-only tab in the User Settings section called "Memberships", broken down into all types of Group, e.g. Queues, Call Pickup, Park Locations etc, that lists out which the user belongs to. This would save the admin(s) from clicking through each Queue in turn to find all members, much like in the Custom Role overview, where all user assigned the Role can be viewed.

    88 votes
    3 comments  ·  Admin Portal  ·  Admin →
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  8. Recover call recordings for past 90 days

    I was unaware of Ringcentral's data retention policy and lost access to my prior call recordings. It would be very helpful to be able to recover these call recordings past the 90 day retention window.

    88 votes
    Under Review  ·  6 comments  ·  Application  ·  Admin →
    How important is this to you?

  9. Caller ID for every extension

    I would like for separate caller ID for everyone in the company to make it a personal touch for our clients. We also have different companies and would like to have different caller id to show for that other company also.

    85 votes
    Under Review  ·  7 comments  ·  Application  ·  Admin →
    How important is this to you?

  10. SMS Auto-Forwarding

    The customer would like to have Auto-Forwarding feature on his SMS/Text whenever he's out of office to make sure that the SMS will be handled perfectly by his assigned extension

    85 votes
    Under Review  ·  24 comments  ·  Application  ·  Admin →
    How important is this to you?

  11. Company-Wide Contact List

    It would be nice to be able to have a contact list that is available to all employees so that when a customer calls, their information shows on the screen or so that when an employee would like to call a customer, they have access to their contact information. It seems the work-around for it right now is for the person that creates the contact to either export that contact and send it to all employees for them to import or email the contact info to all employees. Instead, it would be much easier to have a central database of…

    85 votes
    Planned  ·  6 comments  ·  Other  ·  Admin →
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  12. Group Text Messaging

    I am on the phone with Ring Central customer service right now and he is guiding me through posting this.Ring Central is false advertising that it has Group Text Messaging. The customer service rep confirmed with senior tech support that it's not true. A Ring Central user can start a group text message; however, responses from non-Ring Central phone numbers don't come back into the group, they come back individually. Which defeats the purpose. The purpose of group text messages is to keep all group members on the same page so all sent and received messages need to be held…

    85 votes
    Under Review  ·  7 comments  ·  Application  ·  Admin →
    How important is this to you?

  13. Call Queue Members Should Be Able to Receive SMS from the Call Queue Direct Numbers

    Call Queue Members Should Be Able to Receive SMS from the Call Queue Direct Numbers

    84 votes
    Under Review  ·  12 comments  ·  Application  ·  Admin →
    How important is this to you?

  14. Holiday/Night Button

    Why is a holiday/night "button" not available in the RingCentral universe? This has been a feature of traditional PBXs for DECADES. There needs to be a way that Holiday/Office Closed greeting and menus are simply activated, and a selection of several menus should be available. Not all businesses have regular hours, and circumstances sometimes dictate that the office is closed. Snowstorm? Fire across the street? My client's 20+ year old Toshiba PBX had a simple way to do this. Last person out would activate it OR it could be activated remotely through the voice menus.

    84 votes
    Under Review  ·  4 comments  ·  Other  ·  Admin →
    How important is this to you?

  15. Send Group Voicemails to a RingCentral Team

    It would be great to have voicemails from a call queue be able to be sent directly to a RingCentral team channel in addition to email. This would allow for immediate collaborative communication among the team to listen to the voicemail/read the voice-to-text right in the place where they're spending a lot of their time already.I found a workaround to make this happen by creating a user, assigning them a license, and adding them to both the team channel and voicemail distribution list. The issue is that the text formatting gets wonky, it doesn't include the audio attachment, and we…

    84 votes
    Future Consideration  ·  2 comments  ·  Application  ·  Admin →
    How important is this to you?

  16. Ability to disable pop up on the incoming call using RingCentral app

    Ability to disable pop up on the incoming call using RingCentral app

    83 votes
    Under Review  ·  13 comments  ·  Application  ·  Admin →
    How important is this to you?

  17. Notifications: Task assigned/reassigned to me

    Allow notifications (email/desktop/mobile) when a new task is created and assigned to me, or when a task is reassigned to me. And add notification number/bubble on the task menu icon.Currently, I have to have notifications for all team messages- so the sheer number of notifications drowns out important information like a new task that I need to complete.

    83 votes
    Future Consideration  ·  18 comments  ·  App Tasks/Events/Calendar  ·  Admin →
    How important is this to you?

  18. Permanently minimize the AI Notes and Transcript box

    Users asking to disable the the popout for notes and transcript when they dial a phone number

    • you can turn off the auto note taking but you cant stop the pop up box from appearing on the phone dialer pop out. it is annoying to close it on every call and have it constantly moving around the phone dialer pop out.
    • please make the feature able to be completely disabled including the auto pop out. for the users who want this minimized
    • some users may want the AI assistant for other areas of the app but not for the pop…
    82 votes
    20 comments  ·  Application  ·  Admin →
    How important is this to you?

  19. Bulk Delete All Voicemails

    Imagine a world where you can click on one of your nearly infinite voicemails, then hitting ctrl-a (or just clicking on the 'select all' button).Now you've got like 1,245 voicemails from jealous ex's, desperate vendors, and unrequited direct supervisors. They are all selected. Now absolve yourself from the weight of these disconnected communication attempts, tugging on the last threads of your sanity. When you select all, you don't even need to see who is calling. Just delete that BS. Get it gone from your life. Catharsis in a button. Bonus points for the developer that adds a toilet flushing sound…

    82 votes
    12 comments  ·  Other  ·  Admin →
    How important is this to you?

  20. Download SMS content

    When downloading SMS logs, the user is only getting the metadata. It would be very helpful if the content of the SMS can also being included in the data being downloaded from the logs. I understand that it is available when backing the data up with Archiver. But not all account has the feature.

    82 votes
    Under Review  ·  7 comments  ·  Admin Portal  ·  Admin →
    How important is this to you?
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