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10042 results found

  1. Increase Retention Period for Sent Faxes

    Currently, the retention for sent faxes is set for 30 days. It will be beneficial if this could be stored longer as the email transmission results notification does not contain the actual fax file attachment

    83 votes
    Under Review  ·  7 comments  ·  Application  ·  Admin →
    How important is this to you?

  2. Increase Data Retention for Automatic Call recording (Data Retention Policy)

    Customer wanted to increase their accounts retention specially with Automatic call recording.

    83 votes
    Under Review  ·  7 comments  ·  Admin Portal  ·  Admin →
    How important is this to you?

  3. Holiday/Night Button

    Why is a holiday/night "button" not available in the RingCentral universe? This has been a feature of traditional PBXs for DECADES. There needs to be a way that Holiday/Office Closed greeting and menus are simply activated, and a selection of several menus should be available. Not all businesses have regular hours, and circumstances sometimes dictate that the office is closed. Snowstorm? Fire across the street? My client's 20+ year old Toshiba PBX had a simple way to do this. Last person out would activate it OR it could be activated remotely through the voice menus.

    83 votes
    Under Review  ·  3 comments  ·  Other  ·  Admin →
    How important is this to you?

  4. Notifications: Task assigned/reassigned to me

    Allow notifications (email/desktop/mobile) when a new task is created and assigned to me, or when a task is reassigned to me. And add notification number/bubble on the task menu icon.Currently, I have to have notifications for all team messages- so the sheer number of notifications drowns out important information like a new task that I need to complete.

    83 votes
    Future Consideration  ·  18 comments  ·  App Tasks/Events/Calendar  ·  Admin →
    How important is this to you?

  5. Send Group Voicemails to a RingCentral Team

    It would be great to have voicemails from a call queue be able to be sent directly to a RingCentral team channel in addition to email. This would allow for immediate collaborative communication among the team to listen to the voicemail/read the voice-to-text right in the place where they're spending a lot of their time already.I found a workaround to make this happen by creating a user, assigning them a license, and adding them to both the team channel and voicemail distribution list. The issue is that the text formatting gets wonky, it doesn't include the audio attachment, and we…

    83 votes
    Future Consideration  ·  2 comments  ·  Application  ·  Admin →
    How important is this to you?

  6. Group Text Messaging

    I am on the phone with Ring Central customer service right now and he is guiding me through posting this.Ring Central is false advertising that it has Group Text Messaging. The customer service rep confirmed with senior tech support that it's not true. A Ring Central user can start a group text message; however, responses from non-Ring Central phone numbers don't come back into the group, they come back individually. Which defeats the purpose. The purpose of group text messages is to keep all group members on the same page so all sent and received messages need to be held…

    83 votes
    Under Review  ·  7 comments  ·  Application  ·  Admin →
    How important is this to you?

  7. Bulk Delete All Voicemails

    Imagine a world where you can click on one of your nearly infinite voicemails, then hitting ctrl-a (or just clicking on the 'select all' button).Now you've got like 1,245 voicemails from jealous ex's, desperate vendors, and unrequited direct supervisors. They are all selected. Now absolve yourself from the weight of these disconnected communication attempts, tugging on the last threads of your sanity. When you select all, you don't even need to see who is calling. Just delete that BS. Get it gone from your life. Catharsis in a button. Bonus points for the developer that adds a toilet flushing sound…

    82 votes
    12 comments  ·  Other  ·  Admin →
    How important is this to you?
    Implemented  ·  AdminJessica H. (Admin, RingCentral) responded
    This has been implemented! Please ensure you are on the latest version of the app 22.3.3. Latest version will be rolled out across this week 9/20-9/26.Learn more about in app bulk voicemail deletion here: https://support.ringcentral.com/app/phone/desktop-web/managing-voicemails-ringcentral-app-desktop-web.html

  8. Caller ID for every extension

    I would like for separate caller ID for everyone in the company to make it a personal touch for our clients. We also have different companies and would like to have different caller id to show for that other company also.

    81 votes
    Under Review  ·  7 comments  ·  Application  ·  Admin →
    How important is this to you?

  9. Company-Wide Contact List

    It would be nice to be able to have a contact list that is available to all employees so that when a customer calls, their information shows on the screen or so that when an employee would like to call a customer, they have access to their contact information. It seems the work-around for it right now is for the person that creates the contact to either export that contact and send it to all employees for them to import or email the contact info to all employees. Instead, it would be much easier to have a central database of…

    80 votes
    Planned  ·  5 comments  ·  Other  ·  Admin →
    How important is this to you?

  10. SMS/Text Templates

    Be able to set up text templates for recurring texts used by team members

    80 votes
    47 comments  ·  SMS/Text  ·  Admin →
    How important is this to you?

  11. Shared Contact List with all users

    We are one company with all the same client contacts. Ring Central should make a solution for sharing a contact list that would be global to all users. Clients are added and phone numbers updated in one place to be shared across all users. This improved efficiencies in a company, and seems like it should already be a standard feature

    79 votes
    12 comments  ·  Application  ·  Admin →
    How important is this to you?

  12. SMS Auto-Forwarding

    The customer would like to have Auto-Forwarding feature on his SMS/Text whenever he's out of office to make sure that the SMS will be handled perfectly by his assigned extension

    79 votes
    Under Review  ·  20 comments  ·  Application  ·  Admin →
    How important is this to you?

  13. Download SMS content

    When downloading SMS logs, the user is only getting the metadata. It would be very helpful if the content of the SMS can also being included in the data being downloaded from the logs. I understand that it is available when backing the data up with Archiver. But not all account has the feature.

    78 votes
    Under Review  ·  7 comments  ·  Admin Portal  ·  Admin →
    How important is this to you?

  14. Contacts Syncing on the Glip App

    77 votes
    Planned  ·  0 comments  ·  Application  ·  Admin →
    How important is this to you?

  15. Please add an optional setting to automatically forward all calls when on a call or video.

    When on a call, there is currently no way to automatically silence or forward incoming calls. This is disruptive to the current call, especially because the ringing of the incoming call is louder than the person on the current call. The user can choose to send the incoming call to voicemail, but there are still several second of disruption which can be very distracting. The solution would essentially mean making the user automatically enter DND mode when they are on a call or video.

    77 votes
    Under Review  ·  3 comments  ·  Application  ·  Admin →
    How important is this to you?

  16. Access to everyone's voicemails by clicking on there extension without a password as Super admin!

    As a super admin we should have access to all users passwords without having to change their password or pin! As owners of the business and phone account we shouldn't have to go through this to protect ourselves from suspicious activity from employees! You are putting us at risk without this ability! I call technical support and all they tell me is to change the pin or password but even if I do that the person assigned to that extension gets an automatic email and voicemail from Ringcentral that their setting has been changed or modified! That sucks.

    76 votes
    Under Review  ·  11 comments  ·  Admin Portal  ·  Admin →
    How important is this to you?

  17. Permanently minimize the AI Notes and Transcript box

    Users asking to disable the the popout for notes and transcript when they dial a phone number

    • you can turn off the auto note taking but you cant stop the pop up box from appearing on the phone dialer pop out. it is annoying to close it on every call and have it constantly moving around the phone dialer pop out.
    • please make the feature able to be completely disabled including the auto pop out. for the users who want this minimized
    • some users may want the AI assistant for other areas of the app but not for the pop…
    73 votes
    20 comments  ·  Application  ·  Admin →
    How important is this to you?
    Planned  ·  AdminJessica H. (Admin, RingCentral) responded

    Hi everyone, this is being developed. If you have AI Notes turned off, the app will remember this selection and prevent the pop up box. Current plan is to have this out by end of April.


    Thank you!

  18. Give a reminder when calls are in Park

    Calls in Park don’t get a reminder that there is a call waiting. One can also forget what # the call is parked on.

    73 votes
    Planned  ·  18 comments  ·  Other  ·  Admin →
    How important is this to you?

  19. Call queue groups should also be visible on the HUD

    Call queue groups should also be visable on the hud, not just on contactsON Service Web it is stated that 'call queues (groups) can be made visible in the directory," It should also visable on UO desktop app under - Phone - HUD

    73 votes
    Future Consideration  ·  4 comments  ·  HUD & Presence  ·  Admin →
    How important is this to you?

  20. Recover call recordings for past 90 days

    I was unaware of Ringcentral's data retention policy and lost access to my prior call recordings. It would be very helpful to be able to recover these call recordings past the 90 day retention window.

    73 votes
    Under Review  ·  4 comments  ·  Application  ·  Admin →
    How important is this to you?
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