10643 results found
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Call Park Notification Control in the RingCentral Desktop App
We need the ability to control the notification sound you get in the RingCentral app when a call gets parked. Currently, we have no control over it as it is tied to the "Direct messages" notification setting. If you change the Direct message notification sound, the parked call sound also switches over to that sound. It is very annoying as it makes you think you are getting a direct message every time a call gets parked. Ultimately, I would like to be able to disable the parked call notification all together. So if we had the choice to both change…
117 votes -
add HUD feature to apple iphone app.
currently HUD is unavailable on the iphone app, only androids. Nextiva and other cloud based systems have this feature available for iphone users.
117 votes -
Allow handling of multiple Call Queue calls
Currently, if you are on a Call Queue call you can receive a personal (direct) call at the same time and can switch to that call, reject it, etc. We have some smaller call queues where it would be beneficial for one person to be able to pick up multiple calls at a time. E.g. They're on a call queue call, see that another is ringing, and they put the original call on hold and tell the second caller that they'll be with them shortly (etc).Clearly, this would not be suitable in every instance but having the option would be…
116 votesImplemented ·AdminJessica Hernandez (Community and Social Media Engagement Manager, RingCentral) responded
Admins, learn how to set up this feature here!
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Out of office auto reply to text messages
We need the ability to set up "out of office" for messages and text messages. If someone calls me, they know I am out of the office. If they text me, however, there us no way to set up an auto reply so the know I am gone and will respond when I return.
115 votes -
Rejecting Call Queues, send to VM
We have a few users. We offer the option for callers to press 1 to call everyone simultaneously so that the first available user can get the call. If any individual user rejects a call in the queue, RingCentral waits five seconds and then rings the same user again, over and over, until it goes to voicemail or the caller hangs up. Would be nice if rejecting the call took the user out of the queue for that incoming call, and if all users rejected the call, the caller would be sent to voicemail.
114 votes -
Increase Data Retention for Automatic Call recording (Data Retention Policy)
Customer wanted to increase their accounts retention specially with Automatic call recording.
113 votes -
New RingCentral - no date stamp for text messages from the day of
Date and time stamp should be included in all text messages being sent within the RingCentral desktop app. At times, this is used in conjunction with our Accounting team to receive confirmation from users to approve certain matters. Having the text message only read 'today' does not help to validate when the communication actually took place (date and time). The only time date and time is included together is when it's a past date.
113 votesImplemented ·AdminJessica Hernandez (Community and Social Media Engagement Manager, RingCentral) responded
Please ensure that you are on the latest version of the app. Thank you!
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Differentiating Ring Tone for Incoming Calls
We have multiple phone numbers that all ring on the main line. It would be useful if we could have different ring tones to differentiate which number a caller used to contact us. (We are opening a branch office but keeping our Admin centralized.) This would be incredibly useful so that we know which service branch is being called.
107 votes -
Option to change Profile Picture to Default
I think there should be a way to remove your custom profile picture to the default image. The only way to do that now is to delete and re-create your extension. This is for RingCentral Meetings & RingCentral App.
106 votes -
Enable SMS for UK numbers
Hi, It would be best if we can allow SMS to be enabled for UK numbers. This will help users to utilize their UK numbers in communicating to clients thru text messaging.
105 votes -
101 votes
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Desk phone to ring first before app
Currently, the app rings at the same time as the desk phone. You set the desk phone to sequentially ring after the app but not before. I prefer the desk phone to ring first for a couple of rings, then the app on my cell phone would be called.
101 votes -
Show availability/status in Company contact list.
Just had a use case, where an employee was trying to find someone in a dept to call, but there isn't an easy way to see who's working. Right now you'd have to start a conversation with each person, or click each person in the company contacts to view the status in their profile. It would make things a lot easier to have this presence state visible in the list view. Bonus if the company contacts could be sorted/grouped by dept.
101 votes -
Conference Call: Drop/Remove individuals during call
The ability to remove/drop individuals from a conference call instead of having to end the call for everyone and then call back the remaining individuals.
99 votesPlanned ·AdminJessica Hernandez (Community and Social Media Engagement Manager, RingCentral) responded
Currently, as the host of a conference call you are able to remove participants from the call. The functionality to remove yourself as the host from the call and the call still remain active is being developed. Planned release Q2 2024. -
Desk Phone and Desktop application Sync
It would be useful to sync the desktop application with the physical desk phone so that when clearing voicemails both are updated. OR when a call is answered on the desk phone it doesn't appear as missed in the desktop application
98 votes -
Reduction of RC App-Cloud interface complexity
The complexity of the interface between RC Apps and our cloud has significantly grown over time as can be observed from the tables in the MVP network requirements document. At this time, there exists no coordinated effort across RC engineering, PM and OPS organizations to mitigate this complexity. Furthermore, this complexity counters elements of our Core Value Proposition: "We make it simple to set up, to run, and to manage." More specifically, the interface complexity has a significant impact on the enterprise firewall configuration effort for all of our customers, the volume of customer/partner questions around firewall configuration, the RC/Partner…
97 votes -
Increase Retention Period for Sent Faxes
Currently, the retention for sent faxes is set for 30 days. It will be beneficial if this could be stored longer as the email transmission results notification does not contain the actual fax file attachment
97 votes -
Making SMS texting while on call faster/more efficient for desktop program (not extension)
We currently cannot quickly text a customer while we are on the phone with that customer while using the desktop program on computer (not the extension). We have to take multiple steps such as: Go to text and create a new text, search their contact, etc. A simple and easy solution to this would be one of 2 options below:Show the Ongoing Call in the calls area, while we are on the call (currently the call only shows after we end the call). This will allow us to text someone quickly just as we can any past calls that show…
96 votes -
Looking to arrange HUD by Dept/group
It would also be nice if we could arrange our HUD by Dept so we can quickly identify our teams.
95 votes -
Allow Administrator to disable "Auto-answer call" feature
Can you please make the "Auto-answer call" feature something that can be disabled (greyed out) for the entire organization? Our company would never use this feature and our end users sometimes confuse this to set number of rings and turn it on without realizing what's about to happen.
93 votes
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